I work for Coby technical support. Our customer service phone number is 1-800-727-3592.
if the unit is charged and not coming on, or not staying on, it is defective and needs to
be replaced. The unit has a 90 warranty from the date of purchase. You
will need the receipt in order to receive a warranty replacement.
As fas as how to get songs onto the player, please see below.
How to load an MP3 player without using Windows Media Player.
First, allow me to clarify a few things so that there is less confusion:
When you connect an mp3 player to a computer, you will
not be able to use it until it's
disconnected. In other words, the only thing you should do while the
player is plugged into the computer is adding or deleting files. You
can't use the buttons on the player while it's communicating with the
computer, and as long as it's connected to the USB port, it's
Ok, let's get started!
Connect the player to your USB port using the cable that came with it.
If the player has a male USB connector already on it, connect the
player directly into the computer without using the cable. In other
words, only use a cable if you have to.
the "Start" button or press the key on the keyboard that has the
Windows logo, and go to My Computer (Windows XP) or Computer (Vista).
Locate your MP3 player on this screen. Do not close this window; just minimize it.
It should show up under Devices with Removable Storage or as a device
under "Other." Most importantly, it should show up on this screen as
something! When the player is connected, you should have something on
this screen (usually an icon of some sort) that represents the player.
This lets you know that the unit is ready to receive files because it's
being recognized by your computer.
Locate and open the folder that contains your music files.
Using the mouse, copy one or more files. (Right mouse click on file, then left mouse click on copy)
Go back to the "My Computer" or "Computer" screen, right mouse click on the icon representing the player and left
click on paste. You should see a small status bar appear showing the
file(s) being copied from your music folder to the player.
Click on the Safe to Remove icon found in your system tray and disconnect the player.
And that's it! If you need additional assistance, I will help in any way that I can.
you feel this solution doesn't deserve a good rating, please let me
know why so that I may better assist you. If there is anything more I
can do to help, I will!