Whenever i go to call someone it says that the call is connecting but i dont hear it ringing. Then when it says that the call is connected i cant hear anyone talking. I have to try several times before i can actually hear it. How can i get hear it the first time i call?
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If the internal calls dont ring, then there is something with the extension. When a call is ringing the phone, press the UP VOLUME. Chances are that someone accidentally turned the ringer all the way down.
Is the headset paired and connected to your phone? Is bluetooth turned on in your phone? Look for the bluetooth icon on top of your phone's screen. Let me know what model phone you have and I can help you troubleshoot.