I have a Sansa e270 6.0 GB MP3 player. The last time I uploaded files to it, It went to the usual refresh database screen and its been stuck ever since. The hold menu button for 15 sec doesn't work, I cannot get into the menu to change anything, the progress bar doesnt even fill. If I leave it on, it will just keep shuting off and starting again, when It shuts down, the sceen will get a little fuzzy then turn off and do it all over again. Ive let the battery drain and that hasent worked either. I hope somebody can help because I really enjoy this product. Thanks
My Sansa e270R 6 GB MP3 player is stuck/frozen on the "refesh database" screen whenever I turn it on. I am able to turn it off by holding the menu button for 15 seconds, but the problem persists. I have tried upgrading the firmware (following the instructions carefully several times) but when I tried to run the firmware updater, it displayed this message: "ERROR ! Application failed to read the version details" (I can read the version details by clicking on the 16MB-FORMAT (J:) icon in My Computer and opening the Notepad document, but apparently the program can't...? haha). I also tried downloading and running the Sansa Connect Device Recovery program, but it just displays this message: "Sorry, we were unable to recover your Sansa device." Could someone please help me? I would be very grateful! Thank you.My Sansa e270R 6 GB MP3 player is stuck/frozen on the "refesh database" screen whenever I turn it on. I am able to turn it off by holding the menu button for 15 seconds, but the problem persists. I have tried upgrading the firmware (following the instructions carefully several times) but when I tried to run the firmware updater, it displayed this message: "ERROR ! Application failed to read the version details" (I can read the version details by clicking on the 16MB-FORMAT (J:) icon in My Computer and opening the Notepad document, but apparently the program can't...? haha). I also tried downloading and running the Sansa Connect Device Recovery program, but it just displays this message: "Sorry, we were unable to recover your Sansa device." Could someone please help me? I would be very grateful! Thank you.
AnonymousMar 03, 2008
i have put my sansa e270 in recovery mode but dont know what to do next i have put my sansa e270 in recovery mode but dont know what to do next
AnonymousAug 21, 2008
dfvsafddfvsafd
AnonymousFeb 05, 2009
Fixed mine too....thanks a bunch Fixed mine too....thanks a bunch
aaighttt well,. thanks eric, but it work and stuff, but now i dont know how to put my music on it, it says i can only do it through 16mb-format(J:) and it wont work. and then on my mp3 it says "memory full, canot creat database." sopmthing like that :S PLEASESEESESESEEEE help/
aaighttt well,. thanks eric, but it work and stuff, but now i dont know how to put my music on it, it says i can only do it through 16mb-format(J:) and it wont work. and then on my mp3 it says "memory full, canot creat database." sopmthing like that :S PLEASESEESESESEEEE help/
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Ok, I had the same problem and this is what someone else suggested to me and it worked so
This issue could have been caused by file corruption or system errors on the device.
We should be able to fix your player. Disconnect the player from the computer if it is connected.
Please copy and paste the following link into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop.
http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe
Once you have downloaded the file, please follow these instructions.
1) Double click on My Computer so that you can see it on your screen.
2) Turn the player off.
3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange.
4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under "My Computer" called 16MB FORMAT. Once you see that icon you may release the Record button.
5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish.
6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.
7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.
Now these steps worked for me I hope they work for you if it does email me at [email protected]
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When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.
If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.
Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.
If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.
Rebooting the device usually helps with this.
Any time it's 'stuck', you can do a soft reset (reboot) by holding the
power/hold button up in the 'on' position while pressing the
center-round button for a few seconds.
If it defaults to off, it should restart normally by using the power-on switch.
1ST: Just try to 'reset' by holding down the main center button AND pushing UP on the lock/off-on button, for about 8-9 seconds,
It will then 'refresh' the database, shouldn't lose anything,
OR:
MANY problems can be fixed ultimately by the following; REFORMAT the SansaDisk Clip by finding it in My Computer and right click then just 'format' the thing. THEN drag and drop new music into it (or books), DRAG and DROP, you apparently erase the thing with a 'FORMAT' ....BUT - it's .sys files remain and it is like new {as in empty}
This usually fixes almost anything, should even erase a virus (I'm guessing) but shouldn't hurt it.
Good Luck!
-simple 'drag and drop' from my MUSIC folder seems to work just fine for me...
When you have many thousand files, it will happen rarely... You try formatting and then copy files back and try again. And also avoid unsupported files.
I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David
I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David
i have the same problem
My Sansa e270R 6 GB MP3 player is stuck/frozen on the "refesh database" screen whenever I turn it on. I am able to turn it off by holding the menu button for 15 seconds, but the problem persists. I have tried upgrading the firmware (following the instructions carefully several times) but when I tried to run the firmware updater, it displayed this message: "ERROR ! Application failed to read the version details" (I can read the version details by clicking on the 16MB-FORMAT (J:) icon in My Computer and opening the Notepad document, but apparently the program can't...? haha). I also tried downloading and running the Sansa Connect Device Recovery program, but it just displays this message: "Sorry, we were unable to recover your Sansa device." Could someone please help me? I would be very grateful! Thank you.
i have put my sansa e270 in recovery mode but dont know what to do next
dfvsafd
Fixed mine too....thanks a bunch
This worked for me, too - took 2 tries. Thanks!!
stuck in refresh
when i put in my memory card my mp3 gets stuck in refresh
aaighttt well,. thanks eric, but it work and stuff, but now i dont know how to put my music on it, it says i can only do it through 16mb-format(J:) and it wont work. and then on my mp3 it says "memory full, canot creat database." sopmthing like that :S
PLEASESEESESESEEEE help/
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