Question about Xerox WorkCentre M20i All-In-One Laser Printer

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Xerox Workcentre m20i - tcp/ip

I configured my m20i with a manual IP address, configured everything else (netmask, gateway, DNS, etc). Plugged it in, but I can't communicate (ping, or print) to it on the network at all. Tried restarting the machine, the 'Reset NIC' option in the menu, and Disabled Netware, without any success. The online manual, and adminstrative guide from the Xerox Website didn't provide much in the way of help either.

Posted by Mark Nieboer on

  • Mark Nieboer Jan 08, 2007

    Network printing is a non-standard feature you have to obtain through xerox.

  • Mark Nieboer Jan 08, 2007

    It's called 'Network Accessory Kit'



2 Answers

Rick Kasper

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I wonder if your network kit is bad or possibly the connection from it to the main board is just not good. Try a couple of things. remove the back cover and check the connectors and the network accessory kit to be sure it is properly connected. Once that is done if that doesn't work give this a try, this is a total memory reset.
You will see 2 RAM chips One is a SIMM the other A Dimm. With the machine off, remove both. With those 2 memory sticks removed, turn the machine back on and let it come to full ready. ( what you have done is removed the fax and network memory cards in essescense) . Then when the machine comes to ready, shut it off, unplug the machine, reinstall the SIMM and DIMM and power it back on and let it come to ready. You may have to reenter the addressing again. But that will give you a clean firmware, software restart. Often times that's all thats required. If those things don't work let me know, We will work from there.

Posted on Jun 02, 2009

  • Rick Kasper Jun 02, 2009

    I just thought. You didn't specify how this is connected.
    If it is on a network you need just a normal cable.
    If the machine is being set up directly to only one computer, you MUST use a crossover cable configuration. Just a thought.

  • Peter vd Raad Jan 05, 2012

    Hello, perhaps can you help me,

    I 'm trying to upload the newest firmware to the Xerox Workstation M20i,
    through the browser and ID adres, bus i get the message some errors, printer busy.
    I have put the printer/fax out removed the memory modules (ps and ram) turn the printer on and off, reinstall the memory and turn the printer back on.

    Still the same message. Also on the printerwhen i try to print the page connections, the printer freeces. CAN YOU HELP ME?




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Good evening niebs, The first thing I would do is eliminate the network connection as an issue. The easiest way (if you don?t have a network testing device) is disconnect the network cable from the printer and connect a laptop. Then configure the laptop using the same IP, subnet mask, gateway and DNS server IP you used in the printer and test for a good network. I would make sure I had Internet access on the laptop as well as the ability to ping. This test has the added effect of ensuring these numbers are in fact correct. If you have eliminated the network connection the next thing to check is the person who configured and maintains your network and servers. Checking with them will eliminate the possibility that they have setup the network to prevent anyone from connecting network devices without permission. By default I prevent my switches from allowing people to plug in other equipment that isn?t registered with me. That trick has saved me from a lot of problems over the years. You mentioned resetting the Network Interface Card (NIC) but I would go a step further, restore the factory settings on the entire machine and start from scratch. You might want to check with your network administrator to find out what you network switch connection speed is set to. If it?s set to auto make sure your print server is as well. If that doesn?t work try setting your print server to 10Mbps, half-duplex. I?ve had some problems in the past with auto not working correctly on print servers. If this printer is still under warrantee then I would get on the phone and contact the help desk, you might just have a lemon. Let us know how things go and please don?t forget to rate the posting.

Posted on Jan 05, 2007


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Then on your notebook/pc, click on start, run, type cmd, hit enter
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Cabel to router

More details would be helpful.
Is your internet cable, dsl (telephone) or something else?
What is the make and model of your router?
Are you trying to connect wired or wireless?
What operating system are you using.

Assuming that this is a wired router with DHCP turned on and your network adapter is configured to obtain IP and DNS addresses automatically. Turn off or unplug everything. Connect the cat5 cable from the cable or dsl modem to the WAN or INTERNET port on the router. Connect a cat5 cable from any of the other ports to you computer. Now turn the cable/dsl modem on and wait 60 secs, then turn the router on and wait 60 seconds, finally turn your computer on.

BASIC TROUBLESHOOTING (assumes XP with at least SP2)
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