You may have an issue in the IR section or there is something in the room that is causing interference with the IR signals. Most likely you're looking at a repair of RMA. Call Logitech customer service and see what they can do about an exchange if the item is under warranty.
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my equip is located in a closet
somtimes the remote operates other times i must operate one of the components manually
the remote never works if the closet door is closed
there is about 10 feet from remote to closet
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