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Hi. How do you know that the water is hot if it wont brew coffee. They have different boilers to do each function. Hot water function. steam function and brew funtion. Sounds to me that you have a clogged brew unit. If hot water is coming from the water outlet, the you do have a fault with the brewing side of things. Dazza REPAIRER
This is hard to picture. The only way water can come out the brew spout is if the brewing mechanism inside in the position to make coffee. The only way to get that mechanism into that position is to either select one of the three coffee buttons (you'd hear the grinder run, then you'd hear the motor putting the brew mechanism into place and then the pump start and water would then come out the brew spout. OR to select preground coffee and then select one of the three coffee sizes - in that case you wouldn't hear the grinder but you'd still hear the motor turn the brew mechanism into brewing position and then start the pump.
When you simply select hot water and then open the steam valve - I can't imagine any possible way for water to come out the brew spout.
Now if you mean that you don't see any water come out but water is leaking inside the cabinet and ending up in the drip tray - then that would mean a leak inside the machine. It could be the valve that the brew group locks into when it goes into brew position (you see this valve in a little recess behind the brew mechanism when you take the brew group out to clean it). Or it could be a leaking steam valve or hose inside.
You might try getting a flashlight and a cleaning brush - take out the brew mechanism and then clean around that little nozzle/valve that is in the recess just the left of center behind where the brew mechanism was. That valve should shut when you are not in brew position and not allow any water out - but it may be gummed up with coffee grounds.
If you are feeling brave - you would need a deep socket and a lot of patience with a small breaker bar (a ratchet head is too big to fit in there) and you can remove that nozzle/valve and then clean it or replace it. But it is very slow going to remove it (there must be some special tool they use at the factory). I had just the right size deep socket (like what you'd use for a spark plug in a car) but there wasn't room for a ratchet so I had to use a small breaker bar and I could only turn the valve about 1/4 turn at a time then I'd have to reposition the socket to do another 1/4 turn. It took 5-10 minutes to remove it - then it was easy to clean. I think you could clean it in place with a stiff bristle brush and some q-tips.
I don't know if that valve is the problem - but that's the only thing I can think of that would have your hot water and steam running into your drip tray instead of out the steam wand.
Two questions: 1- Is the coffee grounds wet or dry? 2- Does the spout drip water when the machine is just heating up? If the grounds are dry then the brew chamber is not getting any water. Turn machine off, let it cool down, then remove brew unit. Behind the brew unit there is a white valve with 2 red o-rings(sometimes black), if you look closely there is a small lever between the o-rings, get a small screwdriver and gently lift lever and spring, if water came out then the problem is in the brew unit, unscrew the stainless steel screen which is under the large red O-ring on the brew unit and clean, also make sure the tube on the unit is clear. If the hot water spout is not dripping when the machine is heating up then you're good.
You're supposed to wait for the blinking light to go solid before attempting to steam your milk!
Until then, the water isn't hot enough (it's at coffee-brewing temp, not steaming temp) to produce steam.
Further, after steaming, the water is too hot for coffee's correct brewing temp, and the light again blinks until it has cooled down enough, if you care.