Washing machine is not draining
Your drain pump is probably dead. Advice: do not believe anyone who tells you that it is a pain to replace on BOSCH! I just did it myself in less than 45 minutes and thereby saved about $200.
You need to order the part-> go to the BOSCH website and identify the exact model and part number for your machine. I ordered mine from www.appliancepartspros.com/Bosch-Parts.aspx.
The part arrived at my home this morning-it took 2 business days. I called to double check I had the right part and the CS person was very nice and helpful.
Then, beating the odds I did the following with just a pair of pliers and a screw driver:
1- unplug the washing machine (of course)
2- drain any water that could be left in it using the small black drain hose located behind the front bottom door (probably on the right)
3- lie your washing machine on its back-put a piece of wood long enough to cross the width of your machine and it will save your fingers- you will need some thigh and **** muscles as it is a little heavy (but I am a woman and did it without help)
4- remove the bottom front panel of your washer (2 screws)
5- remove the screw holding your pump (above the filter)
6- lying down on the floor, unplug the wires at the back of the pump"s motor
7- using your pliers loosen the braces that hold each of the 2 hoses, and slide them down along the hoses (easier this way)
8- take out the hoses- the pump will drop into your hand
9- place the new unit by screwing it to the front of the machine's casing
10- plug back the wires
11- reposition the hoses making sure that the braces are tightened around the hose + each of the 2 plastic tubes that stick from the pump
12- tilt your machine back up
13- plug your machine
14- you are ready for your first load adn have saved $200 :-)!