Sansa Model 360 (4 GB) - Won't start up nor' connect to the PC.
I have had a Sansa for only two months and it worked perfectly, but when I added only two videos; my music had errors. I did format it, but it seems it didn't work, and then I applied the firmwire update.
Now whenever I connect it to the computer; it doesn't load up. When I disconnect it and start it back up, it just shows the Sandisk sign.
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Download from the sansa support site > http://kb.sandisk.com/app/answers/detail/a_id/4431/related/1/kw/media%20converter/r_id/101834 the firmware updater for your player model. The Media Converter is free to use. You can access the converter down load from the updater program. Now also the Sansa player can hook up to acomputerin two different modes. Through normal use it can switch modes on it's own, although rare it can happen. Now stuff added in one mode can not be seen in the other mode and you can not delete the files. So you have MSC mode which means Massstorageclass and is the best mode to use. Then MTP mode means Media transfer protocol, you have to use this mode if you use Napster and such to download MP3's with protected content (DRM) you have to set the player to one mode or the other, to see the files and delete the files you want to delete or to find the missing room. MSC makes your player look like a thumb drive, and is easy to use. Sansa Media Converter (SMC) software is required to convert and transfer videos and photos (pictures) to your Sansa player. With the player hooked up to the computer via the USB cable. Drag and drop your video into the "video" folder. Be sure the video is converted into the proper file format. Sansa players use the following video and music formats AVI, MPEG-4, MP3.
The new SanDisk e260 designed to work seamlessly with a wide range of popular music formats such as MP3 and Windows Media Audio (WMA) in both unprotected and protected files (such as those WMA files purchased from music stores). It also supports the newest music subscription services found at Rhapsody to Go and others
Music Playback Formats: MP3, WAV, WMA
Photo formats: BMP, JPEG, TIFF, GIF
Video Formats: AVI, MPEG4, WMV, QuickTime, MPEG2, ASF
You can go to this website and download a free format converter.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor
go under settings, and then click usb settings thier should be three types auto format, msc, and mtp. try one mode and see if your music or videos comes up, on the computer until you have tried all three, your data should be placed under 1 of these modes
Thats probably the best idea to erase everything and start anew.
You can format the device in My Computer>Device Name (e250)>Right Click on it and select Format.
This will erase everything on your device.
If you are getting Bad Track from just a few songs, just delete them as they may be corrupt.
Also, you need to keep some free space on the device to create the database. Keep at least 6MB free for every GB.
Best of Luck.
hmmm i'm not familiar with the problem but try this.
First open your mp3 player and go to settings. Under the USB menu
change it to MSC. Then plug in the mp3 player to the computer. Open
the My Computer on your desktop, right click on the Sansa mp3 player
and click Format. Make sure Fat32 is checked and Quick format is
UNchecked. Then format the mp3 player. After that it should be clean
and work just like a USB drive.