Question about SanDisk Sansa e260 MP3 Player

4 Answers

Sansa Model 360 (4 GB) - Won't start up nor' connect to the PC.

I have had a Sansa for only two months and it worked perfectly, but when I added only two videos; my music had errors. I did format it, but it seems it didn't work, and then I applied the firmwire update. Now whenever I connect it to the computer; it doesn't load up. When I disconnect it and start it back up, it just shows the Sandisk sign.

Posted by Yu Jin Jeong on

  • 10 more comments 
  • Nut meg Nov 21, 2007

    my screen says"Load main image failed switch to recovery mode"

  • shadowOG Nov 23, 2007

    Device: Sansa e260
    The battery is charged, it's been working fine, all of a sudden none of the buttons work, hold is off, the power button does nothing, and connecting it to my computer does nothing. I tried turning Hold on and holding in the record button while connecting it to my computer. This does nothing and the Sansa device recovery does not detect my connected device.

    The only thing I did was connect it to a different computer and windows XP on that computer couldn't find a driver for it so I disconnected it. 20 minutes later it doesn't turn on whatsoever. And like I said, the battery is pretty much full.

  • Anonymous Dec 04, 2007

    my mp3 sansa says Refresh Database and it wont go away or anything..

    i tried to take out the batary.

    i tried to make the batary go out so i can chagre it again but it wont work

    what do i do???

  • J_Med Jan 03, 2008

    When i turn the music player on it doesn't load past the SanDisk logo. Sometimes it will reload the logo multiple times, sometimes it just freezes at that point. This is a brand new music player and i've only had it for a week.

  • mikecvs Jan 30, 2008

    when i start up my sansa e260 it tells me to put into recovery mode

  • gaer haed Mar 31, 2008

    i plugged the e260 into my friends computer and it froze, so he restarted the computer with the e260 still plugged in and it wont recognize it. i unplug it from the computer and it wont turn on, nothing works! my computer wont recognize it and the thing is like dead, it wont show up in the found new hardware thing, and it wont charge. PLEASE HELP ME!!

  • Anonymous May 31, 2008

    it say

  • stanthediskm Jun 26, 2008

    my laptop wont open sandisk it say theres no e permission

  • sequoiafan30 Nov 01, 2008

    blue light comes on but nothing else comes on

  • Anonymous Feb 03, 2009

    When i connect my e260 Sansa mp3 player to my computer it doesn't detect the connected device and it's not my computers fault. Sometimes when it does connect properly and i'm uploading music on to it, it just freezes.

  • joe22nat Apr 13, 2009

    i cant start up my sandisk and i need help i searched
    every were and they got nothing and it only starts when i plug it int my pc

    what do i do
    P.S its a sanddisk sansa

  • anitanatalia Apr 22, 2009

    when i tried to connect my mp3 to my computer it would not be detected, so it would never load. your solution worked right away and its loading the mp3 again. :)



4 Answers

Robert Hole

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I currently have the same problem after a firm ware update and have passed my problem directly onto sandisk. Will let you know how I get on

Posted on Jan 10, 2007

  • Robert Hole Jan 10, 2007

    Had a reply from Sandisk they said to-

    It takes a while to download but it has worked a treat for me.
    If problem persists contact sandisk (




Awesome worked perfectly

Posted on Nov 10, 2008



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Do i have to put a new dise on it

Posted on Nov 04, 2008


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This work but I had to add the coose to format the drive.

Posted on Dec 09, 2007

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    hmmm i'm not familiar with the problem but try this.

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