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Question about SanDisk Sansa e260 MP3 Player

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Sansa Model 360 (4 GB) - Won't start up nor' connect to the PC.

I have had a Sansa for only two months and it worked perfectly, but when I added only two videos; my music had errors. I did format it, but it seems it didn't work, and then I applied the firmwire update. Now whenever I connect it to the computer; it doesn't load up. When I disconnect it and start it back up, it just shows the Sandisk sign.

Posted by Yu Jin Jeong on

  • 10 more comments 
  • Nut meg Nov 21, 2007

    my screen says"Load main image failed switch to recovery mode"

  • shadowOG Nov 23, 2007

    Device: Sansa e260
    The battery is charged, it's been working fine, all of a sudden none of the buttons work, hold is off, the power button does nothing, and connecting it to my computer does nothing. I tried turning Hold on and holding in the record button while connecting it to my computer. This does nothing and the Sansa device recovery does not detect my connected device.

    The only thing I did was connect it to a different computer and windows XP on that computer couldn't find a driver for it so I disconnected it. 20 minutes later it doesn't turn on whatsoever. And like I said, the battery is pretty much full.

  • Anonymous Dec 04, 2007

    my mp3 sansa says Refresh Database and it wont go away or anything..

    i tried to take out the batary.

    i tried to make the batary go out so i can chagre it again but it wont work

    what do i do???

  • J_Med Jan 03, 2008

    When i turn the music player on it doesn't load past the SanDisk logo. Sometimes it will reload the logo multiple times, sometimes it just freezes at that point. This is a brand new music player and i've only had it for a week.

  • mikecvs Jan 30, 2008

    when i start up my sansa e260 it tells me to put into recovery mode

  • gaer haed Mar 31, 2008

    i plugged the e260 into my friends computer and it froze, so he restarted the computer with the e260 still plugged in and it wont recognize it. i unplug it from the computer and it wont turn on, nothing works! my computer wont recognize it and the thing is like dead, it wont show up in the found new hardware thing, and it wont charge. PLEASE HELP ME!!

  • Anonymous May 31, 2008

    it say

  • stanthediskm Jun 26, 2008

    my laptop wont open sandisk it say theres no e permission

  • sequoiafan30 Nov 01, 2008

    blue light comes on but nothing else comes on

  • Anonymous Feb 03, 2009

    When i connect my e260 Sansa mp3 player to my computer it doesn't detect the connected device and it's not my computers fault. Sometimes when it does connect properly and i'm uploading music on to it, it just freezes.

  • joe22nat Apr 13, 2009

    i cant start up my sandisk and i need help i searched
    every were and they got nothing and it only starts when i plug it int my pc

    what do i do
    P.S its a sanddisk sansa

  • anitanatalia Apr 22, 2009

    when i tried to connect my mp3 to my computer it would not be detected, so it would never load. your solution worked right away and its loading the mp3 again. :)



4 Answers

Robert Hole

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I currently have the same problem after a firm ware update and have passed my problem directly onto sandisk. Will let you know how I get on

Posted on Jan 10, 2007

  • Robert Hole Jan 10, 2007

    Had a reply from Sandisk they said to-

    It takes a while to download but it has worked a treat for me.
    If problem persists contact sandisk (




Awesome worked perfectly

Posted on Nov 10, 2008



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Do i have to put a new dise on it

Posted on Nov 04, 2008


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This work but I had to add the coose to format the drive.

Posted on Dec 09, 2007

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My Sansa M250 is only 1 month old and won't recognize Music folders now when I plug it in. My PC does recognize the device but now it only shows Audible, Config and Record. Before it showed playlist,...

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How to unlock sansa 1 gb mp

Sansa Connect No-Wifi Recovery Tool
Make sure your Sansa Connect player is charged and the HOLD switch is in the unlocked position. Press and hold the power button for 20 seconds, then release it. This will force the Sansa connect player to reset and restart.

If your player still will not start after trying the reset, you may need to run the Sansa Connect Recovery application.

With a copy of the Sansa Connect Recovery application installed on a PC, you can connect your to the device via the USB cable to the PC, and restore the device software to an uncorrupted state.

However, all of your subscription settings and content will be removed from the device.

STEP 1 - Download and install the recovery tool.

STEP 2 - Put your Sansa Connect player in Recovery Mode
1. Press and hold the Power button for approximately 8 seconds to turn off the player.
2. While holding down the Right button, and Volume Up Button,
press-and-release the Power button. Keep holding the Right and Volume Up button. After a few seconds, the player will start and a Recovery Needed message will on the player's screen.
3. Connect the player to a PC.
4. A SanDisk Device Recovery dialog box will appear on your PC. Choose Recover Sansa Device and click OK.
5. Follow the steps in the SanDisk Device Recovery application.
Hope this will help you.

Sansa c240 and a 4 GB Micro SD HC card.

Sansa C240 can only read SD cards that are NOT SDHC - that means it can only read up to a 2gb Micros SD card.

I can't connect the product with my pc.

If you are running Vista, go to sandisk's website and download the updated, Vista-compatible software for the model.

My sansa fuze is not working

Hi and welcome to FixYa,

Appreciate the direct "Ask Me;.

Offhand, the message indicates that the Sansa is requesting that the internal storage be reformatted using the PC. This would require that the Fuze be connected to the PC through USB. Thereafter, the computer would recognize it as an external storage device. Steps required to format:
  • connect Sansa Fuse to USB of PC;
  • double click on "My Computer";
  • it would show probable as an "E";
  • right click on the "E" and click on "Format...";
  • a new window will pop up;
  • under the "File system" pls select FAT or FAT 32;
  • verify that "Quick Format" is un-checked;
  • click on Start button.
Good luck and Thank you for using FixYa. Happy Holidays.

Adding a 8GB MICRO SD card to the Sansa e260

I read somewhere that a 4 GB Micro SD card is the largest you can put in the SanDisk Sansa E260 expansion slot. It's maximum capacity is 8 GB, with internal + external memory put together. This is from what I've read. Hope this helps.

Xbox live connection problem

Well depending on when you were trying they may have passed but the amount of information that was trying to run through your internet may not have been able to go through so in turn that may be the cause is your internet, if that is not the case and you have restarted the modem and everything I would call 1 800 4 MY XBOX and get some help with the xbox live they are very helpful.

How can I get my Sansa m250 to power on??

If your Sansa Connect won’t start check to make sure the device is
charged and the hold switch is in the unlocked position. If the device still
will not start, you may need to run the Sansa Device Recovery application.
With a copy of the Sansa Device Recovery application installed on a PC,
you can connect your to the device via the USB cable to the PC, and
restore the device software to an uncorrupted state. However, all of your
subscription settings and content will be removed from the device.

or google the sansa connect recovery tool

Sansa music transfer problem

Thats probably the best idea to erase everything and start anew. You can format the device in My Computer>Device Name (e250)>Right Click on it and select Format. This will erase everything on your device. If you are getting Bad Track from just a few songs, just delete them as they may be corrupt. Also, you need to keep some free space on the device to create the database. Keep at least 6MB free for every GB. Best of Luck.
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