Installed a dvd rw on a compaq5310us with a philips 4801 cd/rw the 4801 continually cycles and won't stay closed. Tried to update firmware at Philips site but says not available. Any suggestions. Tried changing jumpers from cs to m/s also did not help
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The drive name itself is the clue to know whether it can burn dvds or not.
In your case it's a CD-RW (read and write or rewritable) and DVD-ROM (Read only memory and not read and write or rewritable as in the case of CD)
Perhaps the one who told you did not understand your question properly , and understood it , in the sense that it can read CDs as well as DVDs , as far as Dvd-ROM drives are concerned many shopkeepers who are especially new working in the shop just make a guess and answer our question which could lead to this misunderstanding or incorrect information being passed on.
So the next time you buy a DVD drive which should have a read and write functionality as well , then look up for a CD_RW,DVD-RW drive.
Also remember that DVD-RW drive can by default read and write CDs as well , but it's not true for CD drives..
So usually a DVD-RW drive can read and write Cds as well as DVDs but a CD-RW drive can either read or read and write a DVD depending on whether it's a DVD-ROM or DVD-RW.
Is your DVD drive a Combo DVD ROM and CD Read/writer? If so it cannot burn DVD only reads DVDs and read and burn CDs.
If the program cannot find a DVD burner then either the burning software cannot support that model DVD burner ot the DVD burner is faulty.
To test the DVD burner, remove it and install it into another computer to test the burner to see if is faulty.