Re: I was listening to it when it shut down so it turn on...
See if it is recognized when you plug it into your computer. if it is recognized, then it you should be able to right click on its icon in My Computer, and reformat it. If you don't know how to reformat it, then wait until it turns itself on, and have the HOLD icon on, and press and hold the RECORD button on the side. After about 2 to 5 seconds, it should come to a screen that says its in recovery mode, and make sure that you have the USB setting set to MSC, not MTP. if this is all in place, you should be able to plug it into your computer and wait for it to tell you when to unplug it and it should reset all your settings. Good Luck! I hope it works. If not, then contact sandisk technical support at
1(866) SAN.DISK. They might be able to replace it if you haven't taken it apart.
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Sounds like your battery may be at fault, or if you rely on the usb to charge, then maybe it's not charging it due to power settings on the pc. Try charging from the mains without the player being turned on, for about 20-30 mins. Then turn on and if the problem is still there, then it's the battery.
There could be a damage or corrupted file in the sansa clip. I suggest to reformat the player. To reformat the player. First turn off the player. Then slide the power switch down it will be showing red, now press and hold the center or the middle button on the player while connecting the player to the computer. It will be detected as a drive on your computer, now right click on it and choose FORMAT, make sure the file system is FAT32 then click start to continue formatting the player. This will erase or remove all the songs on your player but this will fix the problem that you are having
There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.
WARNING: The following procedures will erase all songs on the player.
Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers. You can also format the player in Windows Media Player itself: Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything. -Tha Mp3 Doctor
I had this same problem on another RCA player.. with no instructions manual it was hard to figure out what keys locked meant. Then I noticed a little slider on the side of the player, it has a little icon of a pad lock on it. Once I slid this back, the keys lock problem went away and I was able to listen to my music once again.
My best guess of what keys locked means.. you don't want you mp3 player to turn on when you put it in your pocket with your keys, so you change the slider to be locked, when your sit down and your keys are pressing against your on button, the mp3 player will shut off... as we all have experienced in frustration.. saving your battery.
Perhaps RCA should make this slider bright orange so it pops out and does not blend in so much, or they should put it right next to the on button.
Try updating the player's firmware, you can download it from the RCA Website (http://support.rcaaudiovideo.com/)
If your computer doesn't recognize the player, you'll have to turn it
off and keep "PLAY" pressed for 10 seconds while connecting it to the
USB port, then update the firmware.