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Question about Toshiba Satellite Pro 490CDT Notebook

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Unable to start

I recenctly done a disk clean up & defragmention since then i'm unable to get laptop started.it comes up with error message that has performed an illegal operation.explorer.exe 0167:00401f31 registers.can you help thanks.

Posted by phillip lynskey on

2 Answers

Aries

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Hi
Errors occur because the files on the hard drive become corrupted, replacing that file dose not take care every other problem the pc or laptop has

Only the re-install of windows and the drivers will restore your Pc or laptop.

If you can access your windows save the data you want then re-install windows and the drivers, its the only way to repair a software problem if its reoccurring it may be hardware related such as your hard drive needs to be replaced any way just some food for thought.


Cheers


dosnt work you have to take the hard drive out and plug it into a suitable adapter then plug that into a pc or laptop to access your data.


Then transfer it to a storage device and reinstall your hard drive back into the Pc or laptop and re-install windows and then the drivers.


Cheers

Posted on Nov 26, 2012

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Try booting in safe mode (F8) on boot up and highlight the line 'Start windows with last known good configuration' allow a re boot.

Posted on Dec 30, 2006

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