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hope u got this fixed but if not i know where you can go to cobyusa.com and put the model number in product search the click firmware and download to ur desktop. open it up and u will have 24 grey boxes then plug in the mp3 and clik the firmware button right below box 24 one there is a green check in box 1 then its fixed and u can disconnect it and re add ur files
hi my name is lucas, i am a premium expert .
your problem is easy to solve.
just wen this pops up apares select the opition "view all files" or the another is going to my computer and cilck on the mp3 icon .
aftet i have go to one of this ways ,you copy the music to any of the folder .
after copy , desconect your mp3 from the pc and select the folder that you have copy the music's to hear .
please rated my solution...
To charge the mp3 all you do is plug in your mp3 to the usb port on your computer... Then to download music, once you put on your mp3 to the computer it should pop up and then you can either go to my comp and choose your mp3 and drag files into it or you can go to real player, window's media player and sync music through one of those programs