HP Photosmart 612 Digital Camera Logo

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Carole Chapman Posted on Mar 07, 2017

HP Photosmart 612 Red-Yellow-Blue screen, etc.

Slightly used camera as a gift, took first picture after changing to "no-flash". Picture was taken as if subject was moving fast. Some were o.k. Then the camera started a diagnostic loop for checking blocks or something like that. Unfortunately, I interrupted it. Then when I attempted to take more pictures, they continued to be the same problem, and then the camera's batteries failed. I placed new batteries in and the on-off button only went to the right a little bit. After power was turned "on", the screen only showed three stripes - Red-Yellow-Blue. I tried new batteries, same problem. I tried pressing all sorts of buttons after I put the batteries in and nothing changed. I read in the manual that when new batteries are inserted the screen should be asking for language and date and time, etc. I never get that far. Camera worked fine before it was given to me. Should I get a new camera or is there a way to "restart" the camera like a computer??? Thanks for the input.

  • 2 more comments 
  • Crystal Rogers Dec 10, 2007

    I have the same vertical stripe problem. Tried restarting but camera will not go off unless batteries are removed. When batteries are put back in and camera turned on again the stripes are back.

  • superchels01 Jan 29, 2008


    I have same problem but mine occured when i inserted new flash card

    should i bin the camera

  • camfix May 23, 2008

    was taking pictures ... camera started the diagnostic loop ... I interupted ... then the RED GREEN BLUE rear lcd viewfinder appeared. camera powers on but NO lcd numeral status readout available. HP website says : not operating / requires servicing .... can I service this myself as I am technically minded ?

  • David Friesen
    David Friesen Jul 07, 2008

    One third of the screen is red, one third blue, one third green


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  • 363 Answers
  • Posted on Oct 22, 2007

SOURCE: memory card problem

Assuming your camera acts like a removable drive when connected to the PC try the following.

  1. Right click the removable drive(your camera) in my computer and go properties>tools>error checking>tick both boxes>ok
  2. Wait till it finishes and check if you can now view the contents of the card. And copy to safe place straight away.
  3. Try http://www.officerecovery.com/freeundelete/ to recover any deleted files or fragments of damaged files.
  4. Let me know if any of this works.




  • 153 Answers
  • Posted on May 26, 2008

SOURCE: HP 945 lens stuck out, red light on steady, white screen

Ok, here's a couple of long shots to try...
If there is a backup battery remove that also and let it sit for some time with the power switch in the on position (if it has one)
also check the battery contacts are clean. Refit both batteries and try again.

Beyond that unfortunately it sounds like a main board failure. If you have any warranty on the camera return it, if not its likely the cost of replacement would be fairly high but worth checking with HP.
If your handy and fancy a go at it yourself it may be worth opening it to check nothing has become dislodged, but this is unlikely. else pick up a faulty one off ebay, one with a broken LCD or lens and have a bash at swapping the main board out yourself.

Before opening a digital camera its recommended you let it sit for some time (like a week) with no batteries in. There ia a large capacitor (like a battery) which can be charged up to 300v if you touch the contacts or anything connected to it it really is like a shock from the mains.. I have been bitten many times...
This can damage the delicate parts within because of high voltages but more often because you almost always drop the darn thing..
Best of luck


  • 1 Answer
  • Posted on Feb 22, 2009

SOURCE: camera self- diagnostic doesn't work

I had this exact problem when I had not used my camera for some time. For me the solution was to take out the flash card, and turn on the camera while pressing the flash button. This allowed me to run the self diagnostic test (which were ok by the way), and then after turning the camera off and on again it worked!

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