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Re: When receiver is picked up, it opens the wrong line
. Changing line selection on a Partner system is done on either ext 10 or 11. At one of those ext's press the feature key and "00" Next press the left hand intercom twice The display should say system programming
Press the right hand intercom once. The display should say Centralized Programming.
Enter in the extension number that you want to program.
press the lit line in the order you want the to be used, i.e. line 2 then line 3 then line 4 etc.
enter ** when finished with line selection . Press feature "00" to logout Hope that helps
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From ext 10 or 11: press feature 00 press left intercom twice press right intercom once enter extension number press ** then press the lines in the order you want them picked up (line 5, 4, 3, 2, 1 then the intercom ) press** press feature 00 to exit programming.
When the extension picks, it will pick up line 5. If 5 is busy, it will pick up line 4 , etc....
Check the phone line with a basic old phone plug it into the fax line do you get a good dial tone, and no noise on line. Also check the phone line call ATT and have them check the number move the fax machine to different plug. power off the wait tens second power on. check the phone line connector.
Two of the above codes work for me, so let's figure out what you're doing. First of all, did you convert the intercom calls to ringing on all calls? If I have auto answer turned on, I can't pick up anything.
If the phone is ringing, I can use 40 and 41xx to pick it up. I can retrieve a call from hold by dialing 53x where x is the line number on hold (just in case you're trying this with a cordless or single line set).
By default, all extensions are in pickup group 1, but 41xx directed call pickup will always work if the Call pickup deny is properly set as you indicated
The plug going into the phone was not secure. Once it was fully plugged in it was operational. I was making a big problem out of a little one. I thought in cleaning the phone without unplugging it first I somehow messed with the programming. I was wrong. Thanks for trying to help.
only when you have call foward from one line to the othe when in use. so lets say line 1 is in use then line 2 will ring but now line 1 is open and its ringing (activate forward ) and will go to line 2 and be able to be picked up.