I cannot even bring the device up it says it is not troubleshooted and i need 2 install but but i dont have a cd or nothing it was a gift
You can get the installation software from Philips website. Some laptops have a USB 1.1 port, which does not have enough power to support an Mp3 player. If the laptop USB port is definitely a USB 2.0 port, then hold in the volume + button on the Go Gear before connecting it to the laptop to see if you can force recognition.
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