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Question about Bosch Axxis+ WFR 2460 Front Load Washer

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Pump Blocked - Cannot open/remove cap

The Washer says that the pump is blocked. The manual says that I can open the pump cap and clear out whatever is blocking the pump (lint/loose change etc. that might be stuck there). However, I cannot open the pump cap? I can turn it about a 1/4 circle and then it does not budge! Any ideas?

Posted by Anant Kumar on

  • 3 more comments 
  • rubidee Nov 06, 2007

    I tried everything to try and open the pump cap but it wouldn't budge. I eventually ended up breaking it and then removing the offending piece of cloth. Bought a new pump cap online but am still unable to open the old pump cap. help!!!

  • Anonymous Nov 11, 2007

    Cannot remove pump cap. Cannot get purchase on it to pull it as any
    kind of wrech/pliers slips off & the plastic is too brittle to
    force it without breaking it.
    Poor
    design!!!!!! All the instructions say is to "carefully remove pump
    cap". what a croc. So alternative is to buy a new machine & throw
    the whole thing out cuz the frustration here is enough to make me wish
    I'd never bought this stupid washer in the first place! Will buy a
    different brand next time! I have the Bosch Maxx WFL 2260. Please email a better solution to [email protected] thanks

  • Anonymous May 12, 2008

    [email protected]#$% pump cap is all I can say and I will never buy another Bosch washing machine. I had a Pacific front loader before for 15years. Pity they stopped selling them here in Australia. The cap will only turn 1/4. There is no amount of brute strenght that will turn it. When it was new i tried to open the cap and even then it was stuck. WFL1800AU/20

  • Unfixingcleric
    Unfixingcleric Aug 30, 2014

    I just broke the cap...

  • Anonymous Jun 07, 2022

    Your blockage is more serious than you realize. There will be excess debris blocking the removal of the filter as well. You will need to turn the machine over and remove the washer pump or more specifically the pump hose from it. Then clear the debris down there first. After that you can remove the filter to clean it out as well....

    It is a fairly easy process. I found this video to explain perfectly.
    https://youtu.be/sxlz0jvPPi0

    So I just removed a bolt, 7 coins, a key, a button and a tonne of hard gunk from mine. I have no idea how the pump even functional in the first place. Washing Machine is 13 years old...

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14 Answers

Anonymous

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The pump cap goes back into the machine about 7 cm (3 inches). It has openings that allow the water from the tank to drain during normal operation. However, if something (like a hairpin) is long enough to lodge between the cap's hole and the drainage tube then when you try to twist the cap open it jams against the offending item (hard to explain without a diagram). The only way to remove it is to tip machine up, unscrew whole pump unit, undo clips holing it in place and then pulling rubbish out. It's a pain. Then make sure the propeller is back in place, securely (or this will lead to more noise and refixing - which will be easier 'cos at least you can get the @#$#$% cap off now).

Posted on May 02, 2010

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  • ericTheHalf Aug 30, 2010

    I found a diagram online of the cap so I was able to visualize why brute force might be a bad idea. I took the back off of the washer and remove the hose to the pump. Bingo, out came rather long piece of stainless steel. It kept the cap from turning all of the way. After much head scratching I finally figured out what it was. The underwire of a bra. I only mention that because it is a piece of metal that is frequently in washers and probably not thought of.

  • Unfixingcleric
    Unfixingcleric Aug 30, 2014

    How did you get the cap off? Mine is stuck stuck, I'm about a 1/4 turn from open, and just broke the middle part of the cap

  • Jeremy Dods
    Jeremy Dods Sep 28, 2017

    No need to remove the pump. I removed the black rubber hose from the pump and was able to remove the object that was preventing the cap from turning, a pair of long nose pliers was helpful. You may also need someone to help by rotating the cap left and right as you are removing the item.

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Anonymous

Sometimes it just takes brute force to open the pump cap. Try wiggling a bit from side to side; if an odd-shaped item is lodged in there, it can really be tough (but possible!) to open.

Posted on Mar 18, 2007

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John Hanson

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Try tightening back up then loosen some more. I found by going back and forth it freed up the debris that was interfering with the unscrewing thread. e.g each time I unscrewed I got a bit further than before until it came out .. yuk no a nice job though :(

Posted on Aug 28, 2018

Manor Ben Shimon

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Just had the same issue. I was able to turn it about half a turn and then it felt really stuck. Going through some of the reviews here I decided to turn the damn thing as hard as I could( used a screw driver) and kept turning it, at some point it got stuck again, so I used even more power... It took about 5 or 6 coplete turns, and then you just need to pull it towards you and it pulls out.
In my case, I found a sock wraped all around the screw inside the cap, which was the reason it was so hard to pull out in the first place.

Posted on Feb 12, 2018

  • Manor Ben Shimon
    Manor Ben Shimon Feb 12, 2018

    Just had the same issue. I was able to turn it about half a turn and then it felt really stuck. Going through some of the reviews here I decided to turn the damn thing as hard as I could( used a screw driver) and kept turning it, at some point it got stuck again, so I used even more power... It took about 5 or 6 coplete turns, and then you just need to pull it towards you and it pulls out.
    In my case, I found a sock wraped all around the screw inside the cap, which was the reason it was so hard to pull out in the first place.

  • aleksandar negovanovic
    aleksandar negovanovic Oct 26, 2018

    I used pliers on "bosch serie 6" and give it a hard turn into the left side. The reason it stucked was colour catcher paper.
    It's not a nuclear science an it keeps money and time. ;-)

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Jesse Langham

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I had the same problem. What I did to get around it was too run a rinse cycle followed by a drain cycle with no spin. That moved things around enough to open the cap. Inside I found a bobby pin and a penny.

Posted on Feb 26, 2017

  • Vivien Jacobs
    Vivien Jacobs Nov 08, 2020

    Thank you Jesse - ours was stuck, and we did as you report here - BINGO, we can now open and there wasn't even any obstruction. Mum & I are sooo pleased :)

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Anonymous

We had this problem, after draining the washing machine wiggling the pump cover it would come off. It only turned about a quarter turn. We fixed it by running a drain cycle only as described in the manual. This seemed to dislodge whatever was blocking the pump cover from turning freely (a nickel and dime).

Posted on Dec 22, 2007

jamesdwoods

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I had the same problem and solved it by disconnecting the washer from the water and the mains and then laying it on its back, the cause of the blockage was then dislodged and I could unscrew the pump cover.

Posted on Apr 05, 2013

Animal Antics

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Thank you so much for all the suggestions above! I couldn’t release the pump cover cap on my Bosch WDU28 and spent ages draining the machine. A lot of your comments gave me the confidence to turn it back and forth with some force ~ and, at last, it opened!! The offending item...a shirt collar stiffener ~ pesky little thing!
Thank you everyone!

Posted on May 14, 2021

A Eaton

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Thanks to all the comments here I was able to solve this problem (the pump cover was turning a 1/4 turn then wouldn't turn any further).

I ran a drain cycle as suggested and this didn't seem to help but it did at least finish the cycle (as I'd already manually drained the water using the hose), so I could take the washing out.

I managed to remove the pump cover by continuing to turn it backwards and forwards, with a decent amount of pressure when turning it forwards (by hand), and eventually it moved past the blockage (3 hair clips, 2 coins and some hair) and unscrewed.

Posted on Nov 12, 2020

Dave Sainsbury

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Thank you everyone.
Tipped the machine left side down
Took off the hose from the pump unit by opening the wire grip and fished out bra wires, kirby grips, a one dollar coin, and some indescribable gunk
All better now

Posted on Nov 27, 2015

Sbjhk

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If you disconnect the main tube running from the machine into the pump (on the left, accessible if you remove the front bottom panel, held on by plastic snaps and one or two screws), you can then clean out any blockages that are preventing the cap from being removed just by snaking a finger in. Not too tough and no need to put the machine on its side. The tube is held on by one of those wire crimps, you will need pliers to get it off and back on again. Once youve cleared that out, the cap should be easy to remove.

Posted on Nov 11, 2015

Unfixingcleric

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I've done all of the above and Broke the middle part of the cap...I need help

Posted on Aug 30, 2014

Roelf Merwe

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I had same issue tonight! Was struggling for almost 2 hours to open it. Eventually I got it open with pliers. I wiggled it around a little and then twisted hard! It was kind of scary, because I was scared that I was gonna break the cap. It came off, and there was a naughty piece of metal wire that was causing the problem!

Posted on Jun 05, 2013

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I took  DW-40 and sprayed around the diameter of the cap, I could free it after that.
However no matter how many times I clean the pump trap and the little black hose I continue to get a "pump block" fault . Any other suggestions? Please help.

Posted on Jun 05, 2008

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The code error is LD

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Is there water in the bottom of the tub? If yes then open back of washer and remove drain pump (on left side) and pull off of tub and clear whatever is blocking its impeller. If the water is all gone and drained but pump stays on for several minutes and then gives "LD" fault then open back and check the small clear tube that is attached to the tub. Make sure is not blocked with debris and check tube and tub for anything that could block the small clear tube. If these are ok then remove 3 screws in back of the control panel, pull open control panel and check the clear tub all the way up from the tub to the washer controller board (computer) make sure it is not kinked or disconnected. If not then the problem is most likely the pressure sensor on the (control board). This unit will have to be replaced.



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Can't remove the pump cap

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