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Question about Sony Cyber-shot DSC-H2 Digital Camera

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The button used to snap a picture came off.

During my trip home for Christmas, the small silver button on the top right (the one used to take pictures) popped off. I have the silver button and a small spring that was underneath it... but they will not go back into place and stay. I got the camera in August from Best Buy and they have a 14 day policy - told me to contact Sony. What are my options? Thanks

Posted by Courtney Jones on

  • 8 more comments 
  • ashyam Nov 17, 2007

    i too have the exact same problem...have got my camera, with the button and spring separated from the cam....i tried to put the spring and the button(that i use to press for taking the pic) it din't fit in !! don't know what to do

  • yoyopa Jan 10, 2008

    The silver button came off, but I did not see a spring. (I was not actually there when it happened; this camera is used by my Journalism students for the school paper.)

    Could surely use some advice that saved a repair bill, since it would come out of our line item from ad sales, bake sales, etc. (If you feel the urge to pull out a very small violin . . . go right ahead . . . ) Thanks----Ted

  • Anonymous Mar 09, 2008

    I need yhe shutter button for X21083251 dsc-g2

  • olariasm Apr 18, 2008

    I had the same problem last night...but I have taken more than 20,000 photos with my DSC-H2, it's a year and a half old...I didn't drop ir or shake it, it just popped of...I found the silver button but not the spring... =o(

  • GinaS1 Apr 26, 2008

    I have the same problem. The shuttter button came off. I called Sony and they wante $181 to fix it. Said that there was not a recall, but there should be!! I had a problem with a Cannon video camera, found out about it and they repaired it for free. Obviously, Sony knows about this and is choosing to not sevice a defective camera. I can say that Canon did support their product so I will think twice about buying a Sony product.

  • Anonymous May 11, 2008

    I had the same problem 2 days ago. Have had my DSC-H2 for 13 months-1 month past the end of my Sony warranty. How convenient. I have the button and the spring. The parts will not just snap back on. I did fina a replacement part at Sears replacement parts online but have not called to order yet. It's sad that Sony wants $181 to fix a problem that may cost at best $5 for the plastic button and spring!

  • Anonymous Jun 18, 2008

    My button came a couple of months ago, but I didn't have the spring, was able to use it for awhile by holding the button on, but that eventually quit working then I lost the button. Seems it will be cheaper to by a different camera, certainly not another Sony after learning many have had the same problem.

  • Anonymous Jul 13, 2008

    The button I take pictures with came off. I am using a toothpick now to take pictures. I really need to get this fixed. Please help!

  • brenreng Sep 23, 2008

    I have a Sony Cybershot DSC-H2 and my shutter button came off too. I don't know how to fix it or where to get it fixed. when it came off i kind of just stuck it in there and it sort of worked but it kept falling off. but then when i tried it again i think somehow the inside what ever the button is pressing on got stuck b.c now it won't click and take a picture. and i didn't find a spring that came out. it was just the button. what should i do?!!!


  • sunilkumarpv Jan 11, 2009

    I had the same problem and i fixed it with a local vendor.

    Now what is happening is i am able to take pictures without any issues. But there is no half-way-down press now.  A single press down will get you the picture.  But in the user manual it is said that we should not do a full press.  Always we have to use a half-press.  Is there any issues if i am unable to do the half-press?  Please respond.


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There's a more detailed description on how to replace this on DSC-H1 section of this website. The replacement part and procedure, is basically, if not, the same. Just use care and caution!

Posted on Nov 16, 2007



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Don't throw your Sony Cyber-Shot camera away!

We found a website who has created an entire comprehensive photo instructions for the Sony Cyber-Shot DSC-H Series Shutter Button Installation.

They also have the Sony Cyber-Shot DSC-H9 Shutter Button Installation Instructions as well!

Please note that we STRONGLY recommend using a flash discharger. This is for your safety and also for your camera's safety.

Hope this helps to get your camera working and start capturing memories again!

Posted on Jul 20, 2009

  • Anonymous Jul 24, 2009

    Hi, if you do a google search for 'sony shutter button repair' you will
    find sites that will help you! Here is a link for that search on google:

    And here is a blog that shows you how to do the installation:


    Thomas, Darntoothysam




Mine also came off, and i used a screw from my computer (the ones that hold the chassis together) and i've just pushed it in and twisted it a bit. it still didn't come off and works splendid.

Posted on Apr 07, 2008


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Hello, a friend of mine has give to me this camera ,with this problem.
I have fix it very ease ,by putting a litle bit of glue on two pieces .
the shutter button was workig again like the first time but it came a new problem: the camera w'ont to turn on.
when i push the power button the green led is lit, the red led is lit(??) and i heard a short bip and that"s all.
Can anyone help me??

Posted on May 30, 2008


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The release Assy # has been changed to X21083252 for the Shutter button replacement. Sony has the price currently listed at $18.61. No mention is made as to whether "how-to repair" instructions are included.

Posted on Jan 19, 2008


Hi, Is it an involved process to replace this part - the shutter switch in the DSC-H2? Is it replaced from outside just by removing the piece of plastic cover around it or the camera has to come apart fully starting from behind (total dis-assembly) as shown in the repair manual? I guess and hope it is a simple procedure replacing the button. Please respond.

Posted on Jun 05, 2007

  • Liamfagan Nov 23, 2010

    its very simple process, i have the same problem, and its worse here in South Africa, i as private person cannot buy the part. but anyway, its very simple, the silver part at the top twists off, gently turn it and lift and it will pop off, simply place the new button, part number x-2108-325-1 in the same way if you look at the bottom of the part you will see a raised line, that line must face the front of the camera, line it up and twist it in and off you go :D



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Hello Bridezilla, you should contact Sony. The technical solution for above mentioned problem is the replacement of Release Assy, part number X21083251. Best regards, Arpad

Posted on Dec 25, 2006

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