Error message E 26 00

Removed outer cover.
Unscrewed center screw on 5 disc exchanger tray.
Removed exchanger.
Operated system without tray.
Received error message E 27 00
Replaced exchanger tray and tightened center screw.
Operated player with eject button and it functioned correctly.
Replaced outer cover. Tested with DVD. All OK.

Tab

My son and I just turned the unit upside down and opened it allowed the tray to open.  Apparently the disks weren't seated properly.  In order for it to open they need to be seated or totally not found...which is what we fooled it into believing.  Once it opened we were able to shake the disks out.  Everything's back to normal now!

Sorry to be the one to inform you (& anyone else facing this problem), but I just called Sony product helpline & boy let me tell you - They were NO HELP AT ALL! They informed me that if the unit was purchaced within the year that I'd have to spend my $$$ to send the unit (along with the reciept) into one of their service centers to have it evaluated & then repaired. I asked 1)If that was the only possable way to fix this specific error code on this particular model/part#? They said it was. I then asked 2) How long was this process of eval/repair? They said it could be up to 2-3 months depending on the volume of repair items recieved ahead of mine. So finally I asked 3)What I could do if I was unable to find the reciept? They informed me that I wouldn't be able to send it to them for repair by them. So I only have 2 choices; I can either hope to come up with the proof that it's under 1 year old, or else I'm stuck with their "Thanks for giving us your $$ for this item, but now your stuck with a unfixable broke-ass piece of *$&^%^$ Sony product so why don't you go out & spend some more $$$ to purchace it's replacement, then wait-n-see if it too doesn't break." In any case I personally won't be buying anything from Sony for quite a loong time. Hello Awia