Question about Sony Handycam DCR-HC90 Mini DV Digital Camcorder

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Re-attach the power source followed by Reinsert Cassette

I cant get the camera to record or the tape inside it to eject. Each time I turn the camera on I get am error which says "Reinsert the cassette". I try ejecting the cassette but it only pops up half way and then comes back down. A few seconds later i get the error message "Reattach the Power Source". I have turned the power off, disconnected the cord and pressed reset several times but nothing seems to work. The camera was purchased in August of 2005 and only used a total of 20-hours. How can Sony stand-by a product that only lasts one year. Any ideas what the problem might be? Is this is a simple fix? David

Posted by David Sefton on

  • eliesas93 Jan 31, 2009

    yeah i have exactly the same problem ... how can i solve it please answer

  • ajeastwood Apr 22, 2009

    I have the same prob, my cam was purchased in Dec, 2007.

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  • 19 Answers

Hai Problem in mechanism. If the tape does not loaded completely, the message will show "Reattach the power source" Please check mechanism. Raghavendra, M/s.prathiksha Electronics

Posted on Jan 29, 2007

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HI! I'VE JUSTED WENT THRU THE GR-D770U MANUAL BUT HAVEN'T FOUND ANYTHING REGARDING STEPPING OUT OF THE "UNIT IN SAFEGUARD MODE", EJECT AND REINSERT TAPE, THERE IS ALSO 03 NUMBAR IN THE SCREEN! THANKS


To reset the error message, unplug the video camera from its power source and remove the battery. Wait at least two minutes. Next take out the cassette. Wait a few more minutes and then reconnect the power source. Replace the battery and then the cassette. Turn on the camera and see if the error returns.

In some cases, the solution is to press and hold the play button while you turn on the video camera. This starts the camera in playback mode and avoids the error. Turn off the camera, then press Rec while turning on the unit. This starts the camera in the recording mode and also resets the machine.

If neither of the above solutions work, try using a different cassette tape. Sometimes, the tape will slip when the camera does a self-test and a new cassette might not have the slack issue. This can trigger the error. Otherwise, the GR-D770U needs service. I hope this helps.

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I get an eject symbol and beep and error code c32:11, original issue was that it ate a tape


Hi,
The error C 32:11 denotes for mechanical unsuitability, This problem appears when the improper insertion of the cassette been done, or lose cassette tape stuck,
In all these situations mechanical adjustment is required, You are suggested to please contact any expert for the mechanical adjustment.
Hope you will understand my sayings.
Thanks for using fixya.

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Take the battery out and turn selection switch to camera and then turn it off. Put the battery back in and its working again.
if that doesn't work try
Try smacking the side of the camera relatively hard with the palm of your hand. Eject the tape and reinsert. You may need to do this a couple of times.

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1 Answer

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Sony camcorders C:31:23 error
Take the battery out and turn selection switch to camera and then turn it off. Put the battery back in and its working again.
if that doesn't work try
Try smacking the side of the camera relatively hard with the palm of your hand. Eject the tape and reinsert. You may need to do this a couple of times.
good luck
please mark the post with a fixya

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Just had this problem myself... called Sony. Here is what I did to fix this:

1. Turn off power
2. Open the LCD Display
3. Press "Reset" with paperclip/pen
4. Unplug ANY wires connected to the camcorder
5. Eject battery
6. Plug in DC charger
7. Power on
8. Attempt to eject tape
9. At this point, the metal tape holder comes out but refuses to open... slightly "close" the portion of the camcorder that has the button to eject the tape, and then open it fully again (you'll hear a click, this signals the device that the 'hatch' is open and to eject).
10. The metal door *should* pop out and allow you to withdraw the tape.

I've tried 4 different cassettes and about 2 seconds after hitting play, I get the error every time... my solution: Not going to try to play my tapes on the camcorder anymore... will find another player to play Hi8 MP cassettes. Unknown if able to record to tape as of yet.

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Take the battery out and turn selection switch to camera and then turn it off. Put the battery back in and its working again.
if that doesn't work try
Try smacking the side of the camera relatively hard with the palm of your hand. Eject the tape and reinsert. You may need to do this a couple of times.

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Dirty video head! Playback newly opened blank tape for five minutes, after that eject, reinsert, playback then eject again five times, these will serve as your video head cleaner, never use "video head cleaning cassette tape" for it will only damage your camera. Most camera has built in video head cleaner installed inside and activates only when you insert, initial play/rec, and ejects a tape. If the problem is still there you need pro fix then.[:0)

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Dirty video head! Playback newly opened blank tape for five minutes, after that eject, reinsert, playback then eject again five times, these will serve as your video head cleaner, never use "video head cleaning cassette tape" for it will only damage your camera. Most camera has built in video head cleaner installed inside and activates only when you insert, initial play/rec, and ejects a tape. If the problem is still there you need pro fix then.[:0)

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Dirty video head! Playback newly opened blank tape for five minutes, after that eject, reinsert, playback then eject again five times, these will serve as your video head cleaner, never use "video head cleaning cassette tape" for it will only damage your camera. Most camera has built in video head cleaner installed inside and activates only when you insert, initial play/rec, and ejects a tape. If the problem is still there you need pro fix then.[:0)

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Dirty video head! Playback newly opened blank tape for five minutes, after that eject, reinsert, playback then eject again five times, these will serve as your video head cleaner, never use "video head cleaning cassette tape" for it will only damage your camera. Most camera has built in video head cleaner installed inside and activates only when you insert, initial play/rec, and ejects a tape. If the problem is still there you need pro fix then.[:0)

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