I had the same problem and just disassembled by removing the dozen or so screws around the inside of the door, lifting the waterproof panel, and pulling up the latch assembly to see what was broken. In my case there were plastic pieces broken off of the latch handle and where the latch hinges on the back of the control panel-the latter piece is $50 to replace. unfortunately. Good news is the disassembly and replacement will be easy as a DYI. Sorry this is too late to help you, but maybe others will have the same problem.
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Hi- Yes, these can be a problem. It is most likely the latch assembly as long as you don't see any obstructions and the racks are going all the way back. Sometimes you can carefully bend the strike (the part that sticks out from the frame) and get it to latch but try this carefully, you don't want to break that! The latch assembly is about $60. Part # 8193830. Good Luck
This model has a problem where the handle must be depressed fully upwards to allow the latch to clear completely without straining the mechanism. The lip on which you pull open the door gives the operator a better handhold to force it open even when the mechanism is not fully depressed. Do this enough times, and the plastic tabs on the handle begin to fatigue and eventually break. The handle becomes lodged but can be forced down to eventually open the washer. By this time, a specific portion of the latch that depresses a micro-switch will most likely be broken, and the washer won't turn off if the door becomes ajar. Remove the torque screws along the inside perimeter of the door and you can spread the face panel open to access the latch unit for replacement.
Unfortunately, the Maytag quiet series models have plastic latch handles that are prone to crack after time.
You should be able to order a replacement handle through a distribtor.
If you can, unlatch/open the door. Using a star screwdriver, unscrew all the screws on the inside of the door frame.
Once all the screws are removed you should be able to separate the inside of the door from the latch assembly.
From there you'll need to squeeze the latch handle together and replace it in. I'll warn you that it feels like you have to squeeze the thing so hard you might break/crack it on your own. It is a hard/tight fit if I remember correctly.
One last thing you may want to do to is check the food grinder in the middle of the washer. Sometimes the cracked pieces of the latch can end up there stuck in the grinder causing it to be louder than it should.
To open this latch, the handle works as a lever to push inward when you push up on the handle. If your handle if broken, it has probably ceased to work as a lever (the pivot pins have likely broken). You want to push in on the handle to open the latch, ideally toward the bottom of the handle opening. Once you get the latch open, you'll likely want to order a replacement (here is one source : http://www.repairclinic.com/PartDetail/Door-Latch/W10130694/1266678 ). Remember to turn off the power to the dishwasher, and you'll need a star head driver to remove the screws from the inside of the door to access and replace the latch.
Does it help to push it more tightly shut...or fiddle with the latch.
Mine is not running consistently unless we push the door shut tightly. Others here also report problem with the safety latch causing this washer to quit. May have to replace the part.