Problem accessing songs on Philips HDD065/05 Jukebox

What you have to do is this: 1) The HDD Detection tool Connect the device to the PC, load up Musicmatch. On the left click "Portable Device" tab, wait for the PC to show your device. The device should show as "Philips GoGear" if it's showing as "Philips Nike" go to "Tools" on the right, click "Settings" click drop-down menu & choose GoGear. You need to do this everytime you transfer files. If that doesn't work, you need to do this: 2) Manual Re-Install You can re-install the player manually by doing this : - connect the player to your pc by USB cable - uninstall all Installed software for the player - remove device from Windows Device Manager : - Desktop - right click on "My Computer" - select Properties from the menu a new windows appears: System Properties - click on the tab "Hardware" - click on "Device Manager" a new window appears" The Device Manager navigate to the player (should be shown as Philips Nike) at the USB Devices - right click on the player - select "un-install" from the menu - Windows will unsinstall the device - If the player is not listed, the device has been deleted Now to edit the Windows Registry: (Note: Mistakes cannot be un-done so be VERY careful) 1. Disconnect all usb devices. 2. Go to the registry (Start -> Run -> type "regedit") 3. Make a backup of the registry -click "file" -click "export" -Search/Create a logical location ("C:\REGBACKUP" for example) -choose a filename ("registry backup Date.reg" for example) -Please pay attention if Export range is set to "All" -click on save 4. Click on the + infront of HKEY_LOCAL_MACHINE -Click the + of SYSTEM -Click the + of CurrentControlSet -Click the + of Enum -Click the + of USB Here you can remove all VID``s -Before you remove the VID you have to set the right permissions, this can be done as follows: Right click on the folder USB and click on "Permissions", select in the window that pops-up Everyone and and select "Full control" at the permissions. 5. Reboot PC without ANY USB devices connected - install the software and plugins - connect the device to your pc by usb Check if device works and if still showing as "Philips Nike" try the first step again. Hope this helps, Weedy