My Sony KV-24FV-12 was bought a little over 3 year ago and the extended warranty has expired. It's been a decent TV, although I don't know whether I'll buy another Sony as the last few I've owned have developed problems early on.
This KV-24FV-12 has a few problems. it's connected to a Direct TV Satellite dish and a Panasonic VCR. It's been used rather extensively, but onky for viewing TV or watching DVDs.
The most annoying problem it developed a couple weeks ago is an intermittant blackout on any channel, even when watching a DVD, The picture will be fine then all of a sudden the screen will go black for a second, then the picture will return to normal and a couple seconds later it will go black again. this sequence will repeat itself, then it will cease for several minutes before acting up again.
Seems like the audio does not drop off when the picture goes blank. It happens on all channels from Direct TV as well as when I have the Direct TV box turned off and am watching a DVD. It seesm to be occuring more frequently, and I cannot watch the TV anymore it's such so annoying.
On the same TV, I've noticed the picture quality has started to deteriorate. It's not as rich as other TVs in the house, the colours almost look faded. Sometimes when I look at the Direct TV guide the background colours are faded, other times I'll switch to the guide and they're nice and strong, and this is without switching the picture mode to Vivid, Sports, etc.
Lastly, I get a high pitch audio hum when the volume is turned down low, it goes away when I turn up the Volume, but I don't like to have the Volume at a very loud level at times.
Thanks for any help,
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Re: Sony KV-24FV12 Image intermittant Blackout
the picture tube on your TV set is exausted. Please contact your nearest Authorized Sony Service for further help/advice.
After all, Sony is a good choice. The next TV set you buy could be one of Sony-s Bravia LCD.
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I am having the same problem with my Sony. I bought it at Circuit City in November 2007 and the extended warranty, which I thought was for 4 years, has expired. Has anyone else had this problem, and how did you resolve it?
Sorry, most warranties only cover original repair and no warranty repairs after that. In other words warranty doesn't get a new start date. This is not what you want to hear but as I am in the industry that is the usual wayit operates... Unless you can talk them into extending another year or two....
All too often, extended and third party warranties are not honored as they should be. Some are even totally worthless. The general plan of a lot of third-party warranties is to hold the customer off until the warranty expires, and then deny it. If this was an extended warranty through the Rex store, then consider talking to a lawyer as soon as possible. One letter from an attorney may be all it takes. Or even the threat of going to an attorney is enough some times. It is a legally binding agreement that expires, so once it is up, they will almost certainly deny your claim.
Almost all extended warranties have a time frame for repair, and more specifically replacement! If they cannot repair the TV within a certain amount of time, then they should replace it.