Okay, the other day I decided that I wanted to upload moresongs onto my player, I plugged it into the usb cord that was hooked up to my computer. Once it had powered up, a screen was up that said Refreash Database that had a status bar on it. The player is stuck at this screen, the computer doesn't recognize that it is hooked up to the computer, and it is frozen, none of the buttons seem to work. Please help!! I love my Mp3 player, but why is it doing this to me????!!!!11
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If this happens when you try to upload it go into the MP3 players settings menu and change the USB mode in the menu to the one it isn't currently on. This should make it work and if not then try to check out the Sansa forums for someone else who might have had this problem with their MP3 player. I had that problem with my Sansa and when I did that it started to work again. Certain uploads on those require a certain USB setting for it to be on.
I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware http://www.sandisk.com/Retail/Default.aspx?CatID=1376
The number for sandisk is 1-866-726-3475 Please rate accordingly Thank you Computerrep
simply put it into recovery mode. to do this plug it into your computer and push the hold button till the ornage is showing. next push and hold the record button as well as pushing and holding the power button. if you do this correctly it should free up the space. heres the forum link if your still confused. http://forums.sandisk.com/sansa/board?board.id=e200