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hi there, my sisters dell laptop does the same thing. My best guess is that a hard knock on the graphics card and knocked a few pins out of it. This is something that a average person can not do. My suggestion is to bring it to a computer shop and tell them that you think it's the monitor connections.
Probably the model number of your Acer Aspire 3620 is already discontinued or placed into their archive files. Also, possibility that such model was produced in limited quantity & distributed only to a certain location like in the Philippines. I suggest to email them for your concern thru [email protected], for their customer service & support. best regards
The vga board on this laptop heats up very easyly and the heatsink is uselessly small. Video may fail withing 12 months. I would recommend another laptop model, this series 3xxx and 15xx have cooling issues and parts fail often. Not much you can do about the problem.