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Do you have the hoop adapter connected to the embroidery unit when you use the 80x80 hoop? This is an accessory that was in the original accessory kit. The small 80 x 80 hoop will not be recognized without it. See page 5:40 (page 138 of the PDF) of the manual for information on the hoop adapter. If the hoop adapter is connected, you should see a prompt to identify the current hoop on the sewing machine screen. The manual is available from Pfaff here: http://www.pfaff.com/SiteMedia/PFAFF/Products/Machines/Support-manuals/creative_2170-manual-EN.pdf?ext=.pdf .
If you do have the adapter in place, please add a comment about any messages on the screen.
When you are editing the design make sure you are actually doing it in the hoop size that you want. It may be that the design has been done in a larger hoop although it does not really require it. I can change the hoop size on my machine. Good Luck!
Your machine would be able to perform 5 X 8 embroideries. The hoop size on this machine is recognized by the machine itself, depending of the embroidery file size. So it the embroidery is small, it will indicate that the small hoop is needed.
But U can use the large hoop, position the embroidery where U want then perform another embroidery on the sams hoop.
TRICK : the embroidery size exceeds the hoop? reduce it in X and or Y using this function on the machine
The first thing to check is the software version on your machine. Later versions are far better at recognizing the proper hoop than the earlier versions. The current version is 2.24 . Check this by looking at the bottom, right corner of the welcome screen when the machine is first turned on. The numbers in that corner are your software version. If you are in the 2's, then adding the latest probably won't change this problem. Make sure that when the hoop is slid into position you do not go beyond the proper position. The release button on the hoop holder should drop down fully. If it is slightly raised, pull the hoop back toward you, without holding down on the button and see if it clicks down farther. If so, I recommend that you press the button just when you start the hoop onto the machine, then release it and as the hoop slides back it will click into the hole. Wiggle the hoop a little and the button should seat fully and then the machine should recognize it. If it still does not recognize the hoop, you may need professional attention.
Except advices from the previous posts I suggest to check out whether you install small hoop precisely, there should not be any deflections, you need to insert it on the full length and fix it very well.
Joan, there are 3 micrositches on your embroidery unit arm. these switches are depressed when you attach the hoops, it appears from your comments that one switch is not functioning. This could be simple, it is out of alignment or more complex it is broken. Either way you need to take it to a professional for repair.
The embroidery unit needs to be calibrated. Can only been done by a trained dealer. you can relax, it is not a major issue and shuold not cost you a arm and a leg. Ask the dealer to also calibrate your touch screen and download the working hours on your machine.