Question about KitchenAid KSCS25FKSS Side by Side Refrigerator

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Icemaker doesn't work - no ice ejected

I have a problem my KitchenAid Superba. The ice dispenser quit ejecting the ice cubes or crushed ice. I cleaned the whole ice tray completely, still nothing. It looks like the motor is not turning at all. Ice cubes maker functions normally. Took the motor assembly out and connected to 120V, works fine. Seems to me that there is no 120 ac supply to the motor when front dispenser is activated. Is there any fuse in a control circuit? Can you help? Thanks in advance.

Posted by Ryszard Tysowski on

  • 2 more comments 
  • Ryszard Tysowski Dec 19, 2006

    Catriver, thanks for a fast reply. Regarding the switches, I assume that you are talking about the switches behind the front lever (paddle or control bracket?), which is pushed back by the edge of a glass when the ice dispenser is being used. If so, then I think that these switches are OK, because I can see that the solenoid is activated after the front lever is pressed (ice cubed option selected). And the drive coupler seems be fine to me, I can turn it in my fingers and the motor's rotor turns nicely too. Is it possible that at some point there was too much resistance from the ice when the motor was trying to turn that it damaged the motor control circuitry?


  • Anonymous Mar 17, 2014

    kitchenaid superba - model ksrs25ikss01 - ice crusher does not dispense ice - motor runs - connector in door does not rotate - how do I remove the motor assembly

  • Anonymous Mar 17, 2014

    kitchenaid superba - model ksrs25ikss01 - ice crusher does not dispense ice - motor runs - connector in door does not rotate - how do I remove the motor assembly

  • Anonymous Mar 29, 2014

    The in-door ice maker is filthy with mold that I can't reach with a chopstick or toothpick. I want to take the ice maker out of the door so I can soak it and clean it completely before reinserting it into the door.



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I have a Kitchen Aid refrig , with a indoor ice maker . The type that you push a glass up against the lever , and ice fals into glass . I am not the best at mechanical fix-its .
What happened is a part fell into the glass when getting ice .
Its a small wheel with a 1 1/2" long plastic arm attached , the end of the arm has a hole in it .
The part does not look broken , only fell from place its supposed to be . The flapper door , that seals the hole from where the ice comes from seems loose now .
Can you help ?????
I appreciate it !


Posted on Jun 14, 2008


Ron Marek

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Krakus, there is no fuse in the dispenser assy., but there are two switches mounted on the control bracket. The posts on the brackets that hold the switches are really thin and it's possible that it broke. Therefore when you are pressing the lever you are not making the switch and sending the juice to the auger motor. Remove the dispenser cover by inserting a flat blade screw driver in the slots at the bottom. Pry out gently and the cover should pop off. Then slide it up and off. Now you will be looking at the control bracket and see the switches on the left and right side. See if the switch holder is broken. If this is the case your part number is 2183771. Not a hard job, just have to take your time. Im assuming that when you tested the auger motor you verified that the drive coupler was not broke. back

Posted on Dec 18, 2006

  • Ron Marek
    Ron Marek Dec 22, 2006

    The information I posted is accurate, these control brackets are a common failure on these models. Sometimes it's hard pin pointing the exact problem without being there, all we can do is point the person in the right direction. The person who rated this poor is a classic example of someone not worthy of posting in this formum. Catriver.



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I have this model and it has stopped making ice for two different reasons. These solutions may not fix your particular problem, but they worked for me.

Problem #1: the water inlet to the ice tray is frozen shut.
Solution #1: Raise the door that hides the ice tray. The water inlet is the black rubber nozzle on the right-hand side that points down into the ice maker. Squeeze the rubber nozzle between your fingers to break up any ice that may have formed inside the nozzle. This will clear the water path into the ice maker. Lower the ice tray door.

Problem #2: an ice cube is stuck in the ice tray.
Solution #2: Raise the door that hides the ice tray. Look for any pieces of ice that were not completely ejected from the ice tray - they are usually partially ejected and are very easy to see. Carefully (but it may require a good deal of force) remove ice cube from tray. Lower the ice tray door.

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