Hanging print queue on Canon iR2200-3300

For a while we have been having a problem with printing on our
Canon iR2200-3300 PCL5e which was setup for us on our Microsoft 2003 server.

For the most part it works just fine. However, sometimes, often while
trying to print from Ancestry.com it hangs with print outs waiting to be
printed. I have tried to determine if this problem occurs using something
other than Ancestry.com but have not been able to get another client to
fail with printouts waiting to be printed. However, there are reports of
other programs that produce the hanging queue problem.

It is difficult to clear the hanging printouts. Many times I have been
able to cancel all queued printouts except the first one on the list. When I have deleted the printer and reinstalled the server Canon iR2200-3300 PCL5e the offending printout is still there in the queue.

Here is an example of how I cleared the queue this morning.

1. Place Deep Freeze in a Thawed state.
2. Delete the server Canon iR2200-3300 PCL5e
3. Shut Down the computer (NOT A RESTART)
4. Wait about 20-30 seconds
5. Boot the machine in a Thawed state
6. Install the server Canon iR2200-3300 PCL5e
7. Shut Down the computer (NOT A RESTART)
8. Boot the machine in a Frozen state

At this point the hanging queue printout in server Canon iR2200-3300 PCL5e got cleared on that machine.

What is interesting is that if we install the Canon iR2200-3300 PCL5e
locally using an IP address of 10.232.140.7 the hanging problem is not common but does exist on the local install. Also, while experiencing the hanging queue problem on the server Canon iR2200-3300 PCL5e we can still print to either of our HP LaserJet 4200 PS printers. We have NEVER had a hanging queue problem on our two HP LaserJet 4200 PS, which are installed locally not server using IP address of 10.232.140.5 and 10.232.140.6

We would like to solve the hanging queue problem. Any ideas of what to do?
--
everafriend, :-)
Lani