The lens on my cam won't pop out! When I turn it on camera mode, a series of loud happens and my screen say,"PLEASE TURN CAMRA OFF AND THEN ON AGAIN." This is uber frustating. What do I do? How do I take this thing apart? Shoud I take it apart? Panasonic wants me to send it in to a service center. I'd rather know the problem and solution then send it in. PLEASE HELP!!!
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert who has written 50 answers of more than 400 characters.
An expert whose answer got voted for 20 times.
Re: Lens won't pop out! HELP!!!!!
This is a mechanical problem. The camera can't align the lents and proper focus or extend them them due to some sort of servomotor failure. Because of that, it tries to get a proper fix, but as it fails, it thinks that some object got the lents pushed or something like that and it askes you for a "reboot". You can't "hard boot" the camera, even a complete reset woun't help as this error is given by the camera's microcontroller circuitry (some sort of camera processor). The only fix can by given by an autorised service center. Even they may find out that you need the whole lens mechanism changed.
This is because the lens assembly is a very delicate mechanism, including small coils, motors and the actual lens. If some of this components get loose, they can jamm or damage other parts, preventing the lens mechanism to extend.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This is usually caused by impact damge to the lens barrel or sand/grit ingress.Quik turn on the camera let the lens try to adjust.Then remove the power with the lens extended as far as it will go. Hold the camera up and check if the front of the lens is exactly parallel with the camera housing. If it is skew you can try gently pulling on the inner barrel which(If your lucky) will pop back into the correct cam.
Err 99 usually means your lens contacts are dirty either on the lens itself or on the camera.
To isolate the cause of the issue, do the following: - 1. Turn off the camera. 2. Remove the lens, battery, and CF card. 3. Allow the camera to sit without power for approximately 20 minutes. 4. Insert only a fully charged battery, and turn on the camera. 5. Depress the shutter button as you would to take a picture.
Does the “ERR 99" message appear? If so, the camera may be faulty and requires a service. If it does not, then: - 1. Turn off the camera. 2. Insert the CF card. 3. Turn on the camera. 4. Format the CF card in the camera. 5. Depress the shutter button as you would to take a picture.
Does the “ERR 99" message appear? If so, then the CF card is faulty. Try a different card. If the message does not appear: - 1. Turn off the camera. 2. Clean the gold contacts on the lens by GENTLY rubbing them with a pencil eraser or soft cloth. Keeping the camera face pointing down, also clean the gold contacts on the camera, being careful that you do not let any debris fall into the camera body. 3. Reattach your lens. 4. Turn on the camera. 5. Depress the shutter button as you would to take a picture.
If the “ERR 99" message only appears when one particular lens is attached, then that lens should be examined by a service technician. If you see the “ERR 99" with a different Canon lens attached, then the camera is faulty and should be serviced.
Have you tried absolutely fresh batteries of the correct type?
Then it would seem that the lens mechanism is not fully functional.
DO NOT TRY TO FORCE THIS - IT IS VERY FINE AND CAN BE WRECKED BY THE LIGHTEST TOUCH OF FORCE.
Turn off the camera remove the battery and with the eraser on the end of a pencil polish the internal contacts in the base of the battery chamber.
Do the same for the chamber lid.
Hold the camera lens down and gently tap the side of the lens mount.
Re assemble -see what happens.
If still in trouble go to customer support on the makers website.