Panasonic Lumix DMC-FX7 Digital Camera Logo

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Romel Cortez Posted on Dec 31, 2006
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Lens won't pop out! HELP!!!!!

The lens on my cam won't pop out! When I turn it on camera mode, a series of loud happens and my screen say,"PLEASE TURN CAMRA OFF AND THEN ON AGAIN." This is uber frustating. What do I do? How do I take this thing apart? Shoud I take it apart? Panasonic wants me to send it in to a service center. I'd rather know the problem and solution then send it in. PLEASE HELP!!!

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  • Expert 198 Answers
  • Posted on Mar 31, 2007
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Joined: Jan 12, 2007
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Hello detroit73, This is a mechanical problem. The camera can't align the lents and proper focus or extend them them due to some sort of servomotor failure. Because of that, it tries to get a proper fix, but as it fails, it thinks that some object got the lents pushed or something like that and it askes you for a "reboot". You can't "hard boot" the camera, even a complete reset woun't help as this error is given by the camera's microcontroller circuitry (some sort of camera processor). The only fix can by given by an autorised service center. Even they may find out that you need the whole lens mechanism changed. This is because the lens assembly is a very delicate mechanism, including small coils, motors and the actual lens. If some of this components get loose, they can jamm or damage other parts, preventing the lens mechanism to extend.

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Dear Sir, I have SONY DSC W-55 series camera. Whenever I turn on the camera its lens tries to adjust and always displays a message for turning off and turn on again.

This is usually caused by impact damge to the lens barrel or sand/grit ingress.Quik turn on the camera let the lens try to adjust.Then remove the power with the lens extended as far as it will go. Hold the camera up and check if the front of the lens is exactly parallel with the camera housing. If it is skew you can try gently pulling on the inner barrel which(If your lucky) will pop back into the correct cam.
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Err 99 usually means your lens contacts are dirty either on the lens itself or on the camera.

To isolate the cause of the issue, do the following: -
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3. Allow the camera to sit without power for approximately 20 minutes.
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5. Depress the shutter button as you would to take a picture.

Does the “ERR 99" message appear? If so, the camera may be faulty and requires a service. If it does not, then: -
1. Turn off the camera.
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5. Depress the shutter button as you would to take a picture.

Does the “ERR 99" message appear? If so, then the CF card is faulty. Try a different card. If the message does not appear: -
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3. Reattach your lens.
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If the “ERR 99" message only appears when one particular lens is attached, then that lens should be examined by a service technician.
If you see the “ERR 99" with a different Canon lens attached, then the camera is faulty and should be serviced.
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It has to go back the Olympus for replacement or to seller if less than one year.
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Have you tried absolutely fresh batteries of the correct type? If so Then it would seem that the lens mechanism is not fully functional. DO NOT TRY TO FORCE THIS - IT IS VERY FINE AND CAN BE WRECKED BY THE LIGHTEST TOUCH OF FORCE. Turn off the camera remove the battery and with the eraser on the end of a pencil polish the internal contacts in the base of the battery chamber. Do the same for the chamber lid. Hold the camera lens down and gently tap the side of the lens mount. Re assemble -see what happens. If still in trouble go to customer support on the makers website.
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