My daughter's Zen Micro was dropped yesterday and the same thing.... None of the buttons worked after the drop. Since it is 2 years old, the warranty is no longer in effect, so I decided to take it apart. I visited this site: http://www.hardwarezone.com/articles/view.php?id=1331&cid=9&pg=1
I followed the instructions, took it apart to the point that I lifted the hard drive (without actually disconnecting it). I cleaned the area behind the buttons in the area of the hard drive that the buttons rest on as well as the area directly behind the buttons on the case. I only used the cloth.... nothing else. I put the Zen Micro back together and Voila! It worked.
It depends on wether the MP3 was dropped in water. If it was, it PROBABLY be dried out depending on the severity of the problem. If it wasn't, it's probably broken. If you plan on getting a new one, I suggest an RCA Lyra. They're very durable and tough. I've already dropped it 6 times at school and not one problem so far.
Hope it works
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I'm in the same boat! Well, my niece, that is. She just got one for her birthday, and it turns on but none of the icons work on the touchscreen. She did drop it, I'll admit, but that shouldn't have made it not work! Trying to research it and fix it now.
Try turning it on and letting the battery go dead then recharge to full juice.It should work right again..These things tend to lock up every now and again and to stop it is to run it dead and recharge it...
When the EAX screen appears tap it hard on the right side, just above the menu button. Seriously, it works. I had to tap several times, finally really hard, but the machine came back. Many others have posted this tip.
Try this: disconnect the player from the computer, turn it off,hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
It seems like your E250R is experiencing a temporary system error due to a corrupted song, and needs to be reset.
Try to "Soft Reset" your player, press and hold the "Menu" button until the LCD light and scroll wheel light turn off.
Since the player was probably left on for more than 7 hours (as you indicated), you would need to re-charge the player before proceeding further. Charge it for at least 2-3 hours.
Next, try to format the player to rid of any corruption then re-transfer the songs. If you have subscription songs, then I would suggest to delete the song you last played which caused the error.
I hope this helps. There is another solution for the player, but for now this might actually resolve the issue. Let me know the results. :)