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To set an IP address, go to the system settings page. Enter admin mode (password if unchanged should be "admin") on page 2 select network settings and then ip address settings. Input your required info and switch machine off and back on when instructed.
1) If you're actually scanning to an email address, make sure your SMTP email server information in the copier's web page is correct.
If you are using names instead of IP addresses, also make sure your DNS server IP's are correct.
2) If you're scanning to create the fake email set up by Sharp Network Scanner tool, the connection info in your copier is old and needs to be refreshed.
From the computer you're trying to scan to, right click on the Network Scanner Tool icon in the tray, go to Automatic Profile Update, and select Update Now. If you have no tray icon, reboot your computer.
If your copier is set up to store names instead of IP addresses, make sure your DNS information is correct in the web page.
1) Check that the Network Cable is inserted properly. 2) Check that the connected network supports TCP/IP protocol. 3) Check from the Web Page that the Primary/Secondary E-mail Server Address or the Destination FTP server/ Desktop PC address are properly set. 4) If the above address is described with Hostname, check that the DNS server is properly set. 5) Check that the SMTP server/FTP server/NST causes a trouble or not.
If everyone but this computer works, sounds like there may be a problem with the software on that computer. I would first uninstall and then reinstall the drivers for your copier on that computer...
Hope that helps...
If you know the IP address, connect the printer with a laptop using a cross cable. Go to the printer web page by typing the IP address of the machine in the Internet explorer. Browse the menu under network setting and save after you change the gateway
Find out what the gateway setting are on your computer and assign an ip address based on the gateway.
For example if your gateway is 192.168.0.1 then a good ip address would be 192.168.0.XXX. xxx=available ip address to use.
Your copier does have a DHCP setting that allows the router to assign on automatically for you if the copier is connected to one but you should assign that ip address manually after using DHCP because if the power goes out, it could assign a different one than the previous assignment making the IP port assignments to print with on your computer useless without creating a new port.
If you can ping its IP, you have that part correct.
What you may be having is a firewall issue.
If your firewall protection is not allowing an exception for that IP address, you can ping the machine, yet the data being sent will be blocked.
I have seen this several times in setting up printers, you have to go into your firewall and set up an exception for the IP address on your firewall. I suspect that is the issue. Not uncommon.