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1) Check that the Network Cable is inserted properly. 2) Check that the connected network supports TCP/IP protocol. 3) Check from the Web Page that the Primary/Secondary E-mail Server Address or the Destination FTP server/ Desktop PC address are properly set. 4) If the above address is described with Hostname, check that the DNS server is properly set. 5) Check that the SMTP server/FTP server/NST causes a trouble or not.
If you know the IP address, connect the printer with a laptop using a cross cable. Go to the printer web page by typing the IP address of the machine in the Internet explorer. Browse the menu under network setting and save after you change the gateway
Find out what the gateway setting are on your computer and assign an ip address based on the gateway.
For example if your gateway is 192.168.0.1 then a good ip address would be 192.168.0.XXX. xxx=available ip address to use.
Your copier does have a DHCP setting that allows the router to assign on automatically for you if the copier is connected to one but you should assign that ip address manually after using DHCP because if the power goes out, it could assign a different one than the previous assignment making the IP port assignments to print with on your computer useless without creating a new port.
The easy way to do it is to set the copier up for AUTO DHCP. That way the copier will connect to the router and assign a free IP address to the copier.
Then go into internet explorer and type in the ip address of the copier. If you can get a control panel screen of the copier to appear. It worked.
Once you get the IP address, take it off of AUTO DHCP and type in the IP address that the router assigned to the copier.
If you can ping its IP, you have that part correct.
What you may be having is a firewall issue.
If your firewall protection is not allowing an exception for that IP address, you can ping the machine, yet the data being sent will be blocked.
I have seen this several times in setting up printers, you have to go into your firewall and set up an exception for the IP address on your firewall. I suspect that is the issue. Not uncommon.
Have you setup your smtp address on the machine? From any workstation in the same network open your web browser. Key in the IP address of the mfp copier. Goes to network setup and key-in your smtp address.