Question about Dell 810 All-In-One InkJet Printer
My parents recently bought a new machine from Dell, and as this printer was on special offer at the time, they snapped one up. However, I'm having real problems installing it for them. It connects via USB - no problems there, the machine (running XP Home Edition) 'finds' the printer without any problems. It's the driver/software that's causing the problem. I tried installing the software on the CD that came with the printer, but it doesn't seem to have had the desired effect, as no printer information appears in the 'Printers' system screen, and when I try printing anything, all that happens is the document is sent to the MS Office Document Image Writer and is saved to disk (which I suppose is logical, as it is set as the default printer - because the computer doesn't think there *are* any other printers!). I've downloaded the driver for the printer from the Dell website, but as it's basically what's on the CD, that's not helped us any. Every time the machine is turned on, it finds the printer connected once more - but we just can't get the driver installed so we can use it! Any ideas?
Do you have windows Vista? Sometimes this causes problems with software installation.
Posted on Jun 24, 2008
From what you describe the printer is not installed correctly. I would try uninstalling everything associated with this device, unplugging it and then retry the installation process again. I don't know if the instructions are clear but you should not connect the USB cable to the printer until after the software is installed or when prompted by the software wizard.
Posted on Jan 01, 2007
You generally install the software first, not hardware, so disconnect printer, uninstal any printer driver you already installed. Re-start pc and use the printer installation cd for the driver, run set up programme as directed, then re-connect printer when prompted, it should then be recognised and pop up in your task bar. It should then say 'hardware installed and ready to use' and ask if you wish to set printer as default printer.
Posted on Jan 01, 2007
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