Having an issue with my printer that it will not pickup paper from the tray. Paper is new and right width etc... I suspect a roller, but not sure which one will need replacing. Can anyone confirm this or suggest another possible reason?
Replace pick up rollers and paper tray roller. Take out paper tray and toner, lift printer so you can see underneath you should see a set of rollers its nopt to hard to get out. also in the paper tray there is a roller swop that out to
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Download the KPDL drivers and after they are installed go to the printer properties, then device settings and select how many paper feeders you have "in addition" do the 1st tray. So if you have two trays just pick "one" for that option. Then you will be able to scroll back up and choose what paper type it is.
Lastly, set your Printing Preferences in the properties if you want to specify a specific tray/cassette to print from or just let the printer auto select.
Pickup rollers can lose their grip from paper fibers and the surface of the rubber drying out.
They occasionally need to be accessed for cleaning. Use a fiber-free cloth or paper towel and scrub them with a little naphtha.
Using low-grade paper can clog them quicker.
Try the feed tires in the tray first. More than likely the paper is not being picked up and causing jam message. The separation roller also has a hub on it to prevent a second sheet from feeding. Sometimes these start to lock up ,a little oil on the hub sometimes relieves some of the tension.
Make sure that your paper sizes match in the control panel of the printer in Windows. It will not only cause the duplex not to work but could cause jamming problems as well. When printing in duplex mode, make sure it is turned on.