Won't recline
You DO NOT have to take your machine to a "certified technician" to fix
this problem. Stand behind your machine, lean over and look at the front: Right in the center of the slit between the machine and the beater bar head, you will see a black tab. Simply slide a
thin, flat-head screwdriver down and magically the machine will
release. NOW: once it\'s released, simply examine the area where your
screwdriver JUST slid down...see the dirt and gunk? DON\'T follow the
MANY suggestions of adding lubricant "which only works for a short
while" (by their own admission) WIPE AWAY THE DIRT AND GUNK and voila!
YOU are now a "certified technician" and you didn\'t have to sit through
any technical school to get there! You go girl!!!!!!!
Thank you!! This was exactly what I needed to fix my issue with my vacuum, this was super helpful and the absolute correct answer!
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Official advice and support for Dyson technology
SOURCE: Handle on dc28 has been
Hi there,
Sorry to hear you're having a problem with your DC28. You should find the cleaner reclines easily into the vacuuming position when you place one foot on the cleaner head and tilt the handle back. If it's not doing this, please get in touch with us free on 1866MDYSON, or email [email protected]. One of our experts will be happy to provide the assistance you need.
Kind regards,
Jack
Dyson Customer Service
Official advice and support for Dyson technology
SOURCE: I can't get the animal
Hi there,
I'm sorry to hear you're having difficulties with your DC28. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, check the clear U-bend at the rear of the machine for obstructions. For guidance on doing this, please see the link to our Support page below:
http://www.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL
After removing any blockages from the U-bend, stand the cleaner upright, and try reclining it again. It might be worth using a little more force than usual, in case the upright lock mechanism has jammed. If this doesn't help, or if you're reluctant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact as soon as possible.
Kind regards,
Jack
Dyson Online Customer Support
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