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Camera powers up but lens cover fails to open

Camera powers up but the lens cover fails to open and there is a message on the screen that reads "Turn the power off and on again" . I have turned the power on and off several times. Even removed the batteries and waiting the prescribed 2 minutes before reinstalling. Fresh batteries have no effect.. The card is installed correctly and the cameras reads the card just fine. I even tried the "Reset" button with no luck. I would appreciate some assistance. Thanks Mark

Posted by Mark Harlach on

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  • Mark Harlach Dec 15, 2006

    Tried the paper slip as suggested for about 20 minutes in all.
    The paper treatment seems like a great idea. Replacing the paper often because it does get bent up when doing this proceedure.
    In between replacing the paper I would try to see if it worked... No luck.
    Here is something new I didn't note before.. When I put the camera right up to my ear I can hear a click when I power up then I can hear a motor humming. Is that good news?

  • Mark Harlach Dec 16, 2006

    I was afraid of that. I called the help desk at Sony. They were not too helpful. They had their scripted replies etc. Bottom line here is that they said I could send the camera in for repair and for $110.00 they would repair it.. I have a hard time spending more that half the original cost of the camera to repair something.
    I will try a local repair shop
    Thanks for your help.

  • tkbgreen Apr 13, 2009

    My camera may be 4 years old, but still in great condition, except the lens shutter will not open or close all the way. The camera tells me to turn off then on again. I've tried to hold it open, but the camera will not take pictures this way. Because of a broken lens shutter do I need a whole new camera??? Someone please help, I miss taking pictures!


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It could be some grit or sand causing the lens cover to not open, so the camera won't initialize. Try cutting a slip of paper narrow enough to slide between the lens opening frame and the lens cover. Move it in and out to clear any grit that might cause the spring-loaded cover to bind. Good luck !

Posted on Dec 14, 2006

  • Anonymous Dec 15, 2006

    The motor noise is probably a slipping gear on the motor shaft, or a broken gear - not good. Looks like a trip to a repair shop. Sorry !


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Turn the power off and on again message


Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the Main Settigs 1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.

If the issue persists, service may be required.

Thanks for contacting FixYa


Lens Cover Error-Lens Cover will not open

You may have dust or some liquid blocking the cap from opening. Take a q t tip and clean cap. Use the q t tip to try to jar cap loose.

Toshiba PDR-3300 Lens cover message

Hi Judy, thanks for coming to FixYa.
Sorry no one has gotten to you sooner. Your manual mentions this and this is what it says to do:

Turn the camera on and move the lens cover switch to the open. Then your camera should operate normally. Let me know if that helps.


Cannot reset camera

I was having the exact same problem. The screen would turn red and i would get an error message. I realized the lens lid stayed open even when the camera shut itself off. I hit the corner of the camera a few times (the side with the lens) until the lens lid shut. Then I tried to turn on the camera and it worked!

Lens cover not open and blank screen

the problem of your camera is the ccd image sensor...better go to the sony service center for replacing the image sensor..i know it is free for replacing that sensor cause that is one of the model that sony recall produc and the cover not open error message is a poor contact of the lens cover switch...

"Cover Is Not Open" And The "Lens Cover" Is Open...

the lens cover switch of your camera have a poor contact that why that message is have no choice but to disassemble the camera for repairing or cleaning that switch....i suggest you have to go the service center now and don't try open your camera if you are not a technician cause you may damage the flexwire of the lcd monitor if you not properly remove the cover...

Turn the power off and on again displayed

The Tapping at the back works perfectly for me !! Just tap it a the back a couple of times while switching the camera on xx And job done !!!!
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