Joe, ds is a door lock malfunction. The door lock latch shows closed and the door switch shows open. Try this, unplug the unit for 60 seconds and see if the error comes back. If it does, with the power on press and hold the chime and xtra rinse pads together for 3 seconds. This will put it into the service mode. Once in the service mode press the chime button again to unlock and the temperature pad to lock. See if they operate. If still no luck you are going to have to do some tests on the door lock switch to see whats happening. You do have a 2 year warranty on these parts and being that it is only a year old, tell them to throw in the labor....Catriver...post back.
Please advise me on any recalls and technical information involving error code 3E during a wash load, which appears related to be a faulty control panel. My machine is always shutting down each time it reaches the rinse cycle. Numerous consumers have been complaining about this same model at consumeraffairs.com. Replacement of the control panel is expensive at an average cost of 298 dollars and appears to be the corrective action for other consumers with error code 3E. Over current is not being detected at the motor. I'm disappointed with the quality of this washer considering I purchased it in 2005 for over 1,000 dollars. This problem has forced me to use a local laundry mat to wash my clothes. This error code is not listed in the User manual.
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