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My camera is stuck on the screen that says "lens error" and then has four different numbers in a row. The camera lens is fully extended and will not shut off...any suggestions of what the problem could be?
Hi, When system control does not get lens initialize signal while extending it, then it try again by folding it and extending and still no required initialize signal then generate error and stop further functions.
Please remove battery and open camera and remove flexible wire of lens mechanism from connector, there would be lock that needs to release to remove flexible wire. Clean wire terminals with alcohol, let it dry and put back flexible wire in connector and lock it. Now put battery and power camera up, hopefully lens will work properly.
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Some of these cameras that have a lens that extends use gears to extend the lens. The gears can strip or get clogged with fine debris and jam the lens. Usung good quality rechargable batteries NOT ALKALINE will usualy have the power to drive the lens.
Ask yourself, how many cycles do you have on the pack? could the pack be weak and not power the camera fully?
Have you tried pushing firmly in on the battery while you power it up? If the camera will not power on with the door open, try and fold a small trip of paper and sit it between the battery and the door. This might push in on the battery enough to better the connection and solve the issue.
If the battery is fine then you may have a lens problem. The lenses can be jammed easy, dropped or an impact when extended is all it takes.
Had the same problem a few months ago.There was a high pitchedwhisltle and I think the screen said "lens fault.turn off camera" or something similar.Bought a G9 to replace as the 7 was out of guarantee but sent the 9 back to the e-bay reseller as it was obviously secondhand with grit around the lens ring and the viewfinder.Ebay never again!.So 3 months ago ago I tried the G7 again with a fresh charged battery before I consigned the camera to the loft.I noticed that each time i switched on the whistle and message was there but the lens extended slightly further each timeso I kept rebooting until the lens was fully extended.Turned the camera off and on again and everything was back to normal.It seems that this may be Canons protocol when a camera goes back.Its been absolutely fine until today.It wont boot up at all.I have tried 2 fresh charged batteries and its dead.Any ideas anyone?
Have read of same problem from numerous users on the internet. One person said this may be caused by a twisted/jammed lens. Apparently the "telescoping" lens mechanism can sometimes jam due to a drop and/or from dirt that gets in the telescoping hardware. The solution that someone gave that I read about involved telling the user to try to gently twist and/or wiggle the extended lens parts counterclockwise to try to "unjam" them. Of course that would also require having fully charged batteries, etc, before you try that, since from my experience, low battery charge results sometimes in the lens not retracting (or extending) properly also. It's worth a try anyway, since apparently your camera isn't functioning properly anyway now with its lens extended. I have a problem w/my On/Off switch not working properly, and in checking w/the Canon USA website, they wanted a minimum of $87 to "start" to attempt to fix it (whatever the problem is), and required that I pay them that much "up-front", and that I agree to whatever it then would cost in toral. I backed out and went and bought some new cameras instead, since I felt that was way too much to invest in my A70, that's already 5 years old now. Good luck w/your extended lens problem.
I used to get that error all the time with a earlier Fuji FinePix with the slide-over lens cover. If the cover wasn't pushed back completely, the lens would extend only so far and then give an error. Make sure that there's nothing (dirt, hair) on any of the lens surfaces and make sure the lens is fully extending when you do turn the zoom on. Don't let anything touch or bump the zoom while it's moving, either.
Not sure if this will help, since you have a different model. This is what worked for me, though.
Switch on - lens extends - screen comes up is the normal.
Partial extension of lens and the rest does not follow.
Why does the lens not complete its function?
Probable cause dirt got into the slide mechanism is the simple answer.
Very fine mechanism- would not try anything your self.
Have you a service facility of watch repair shop near you.
Or try the makers web site - they may offer a swap out facility for a modest fee.