I've had this MP3 Player for about a year now and I started encountering problems with it during the summer time. At first, it would freeze on a particular song and I couldn't use it until the battery died and until I recharged it. I would hear this clicking noise periodically. NOW, every time I push power, the screen lights up and it says "Phillips." It won't take me to the list of music, none of the buttons will work or anything! It won't even let me cut it back off, the only way the light goes off is when the battery dies. I've tried hooking it back up to the computer, but it still doesn't work. One thing I haven't tried to do is RESET it...there are several buttons to push at the same time to do this, but I forgot which ones they are (If you know them, this would be great help also). I've been MP3-less for about a month now and some advice will truely be appreciated, thank-you!
Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hi Ayesha. Resetting the device should be able to fix minor problem with the unit. Since resetting the device had no effect, the problem you might encountering there is more of firmware problem. Try to reinstall/upgrade the firmware of your device. Philips has software that is called SONGBIRD. I think you have that one in the cd when you purchased the program You may download the progra,m by clicking here. Below is the procedure on how to perform the uprgade:
Download and install the Phillips Songbird program. Launch the Phillips Songbird software.
Connect the Phillips GoGear MP3 player to your computer using the supplied USB cable. Click the icon of your GoGear MP3 player on the left side of the Songbird interface.
Click the "Tools" tab. Click the "Check for updated firmware" button. If a new update is available for your device, it will be downloaded and applied. Do not disconnect the GoGear MP3 player until the Songbird program tells you that the installation is complete.
Get the updated version of the Arcsoft Media Converter from www.usasupport.philips.com. Even so, you will need to split the video into 15-minute chunks, and convert the smaller chunks. This player is really for shorter, YouTube-style videos.
Recovery Mode for Philips' GoGear Open the Philips Device Manager (Start à All Programs à Philips Digital Audio Player à SAXXX à Philips Device Manager) and click on the “Repair” tab.Then click on the “Repair” button to start the repair process.Most of the time, when your player is in that state, the Device Manager will not recognize that your GoGear is plugged in.If this is the case: Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded. -Tha Mp3 Doctor
First Make sure that you have your PC connected to the internet, as the firmware manager will download the firmware from the firmware server, it is necessary that you have the PC online during the entire the process.
Run the application on your PC at Start->Programs->Philips Firmware Manager->Philips Firmware Manger.
Connect the GoGear player with the PC in normal mode. Switch on the player.
Firmware Manager will start the upgrade process after the player is detected.
Enter the serial number of your device. You can find the serial number as a 14 digital code printed on the sticker near the USB connector of the device e.g. SFxxxxxxxxxxxx and then click NEXT to proceed.
Click the START button, select the firmware and click OK.
The upgrade process will continue to download firmware.
Once the upgrade process is completed, click FINISH to close the application.
You may now disconnect the GoGear Player from your computer.
Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).
First - reset the player by using a paperclip, toothpick, etc and pressing it into the pinhole. Try doing this while the GoGear is "On" - but this may be difficult under the circumstances. Try connecting your GoGear to the computer after that, and see if Windows Media recognizes the player.
If that fails, conenct your GoGear to the computer, open Philips Device Manager (Start-->All Programs-->Philips), and click on the repair tab. Now, disconnect your GoGear from computer. Turn the GoGear off if it is not already. Press and hold the volume + key and connect the GoGear to the computer (while still pressing the volume +). A window will pop up saying a repair is being performed. now you can let go of the Volume + button. The repair will get your device workign normally again. WARNING: the repair process will delete any music/other media file from your GoGear.
Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard). -Tha Mp3 Doctor
First, try uninstalling and reinstalling the software.
If that fails: Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard). -Tha Mp3 Doctor
×