Http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/002500/000086/faq002586_000.html?reg=us&c=us&lang=en&prod=mfc490cw_all
I had the same problem and call customer service (877-276-8437). Customer service will walk you through the process. You will have to configure you I.P. address along with other steps.
One thing I can tell you is to make sure under the Menu option...Network....WLAN...TCP/IP...BOOT Method....make sure it states STATIC.
2,357 views
Usually answered in minutes!
Mine is the MFC-490 CW, but same problem. On the printer's LCD screen- it shows that it's connected to my network. In 'Printers', it shows that it's offline.
I have the same problem but with 490 cw one. it has me very mad, i have no idea how to fix it.
Mines the MFC-490CW and I go to print and it says its offline but my other computer can print wireless.
×