My Creative zen Sleek Photo is frozen

Hi,

Initially, would suspect that the hang or froze. A couple of ideas that you can try:
double check that the unit is fully charged;

• do a rest. There would be a reset button inside a small hole, you can use a dull pin, straightened paperclip or even a toothpick;
• verify that the "Hold" is disable/disengaged;
• access the Recovery Mode. Press and hold the Play/Pause button while doing the reset as above described;
• there would be several options. You can try all except Reload OS/Firmware;

1. Clean Up is scans and remove invalid music library;
   
2. Format (All) erases everything saved;
3. Reload OS/Firmware would be a last resort;
4. Reboot will restart the device.

• Should it be a battery issue that will not hold a decent charge, you can replace it. Pls follow instructions from here;
• If all else fails, reload the firmware. Pls reference the Creative website for instruction and latest update.

My zen sleek says re-building library its been doing that for a week stright what can i do