The camra will not turn off and the lense wont close

buy a new camera.

Hi seems to be a mechanical problem.

Factory defect. Send it back

Hi,
    According to the symptom your camra needs replacement Lens block, It is due to malfunctioning of zoom motor. The part No along with description is given below:
1-788-363-11     OPTICAL UNIT
  Replace the unit with new one and it works fine again.
  Thanks for using fixya.

Hi. I had exactly the same problem with my Sony Cyber-Shot DSC-W7. The problem started after while lense was fully open, the battery became 100% empty. I did not have access to new batteries and did not have my charger with me so I put the camera on my car seat and went home. After charging the batteries, I turned the camera Off and the lense retracted 100%. Later on I tried to transfer some pictures to my PC. After connecting the camera to my PC with the dial in the P position and lense fully open I turned the dial to play in order to transfer photos. After transferring the pictures, I turned the camera off and disconnected from the computer.

I turn the camera on to take new pictures next day, The lense would go up, and and turn with lense fully open. It would never close. The screen was black with a message "Turn the camera on and off again". I tried 30 times or more and the same thing would happen again.

Here is what I did to fix my camera and it has been working normally since then.

1- I cleaned around the outside of the lense with lent free cloth

2- I used dust OFF to get raid of the remaining small dust particles from around the lense.

3- While turning the camera off, I pushed (down, up and turn) the lense in (NOT TOO Hard) by my hand. If you push the lense too hard, you may damage the mechanicall moving parts of the lense.

4- After a few tries, the lense retracted 90% +. I then pushed the lense a little harder all the way in, the way it normall retracts. The lense cover also closed 100%.

5- I turned the Camera on and off a few times. It was opening and closing exactly the way it used to. My Cybershot has been working okay since then.

I read a lot and here is what cause my lense to malfunction.

While lense was fully open and battery died, some small particles got on the lense and prevented lense from fully opening or closing.

In summery: two things could have caused your camera lense to malfunction.

1- if you had dropped your camera hard, some mechanical parts may have got damaged or dislocated. In this case you have to open the lense and replace the damaged part, clean and put it back on the camera. This is too risky for most ordinary people. You would most likely make it WORST.

2- If you did not drop it, most likly, some how some small dust particles got on the outside of the lense and they prevent the lense or the lense cover from fully opening and closing. If this is your case, please follow exactly what I did and your camera would be back to normal.

GOOD LUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

sounds like sensor beams are out of alignment or obstructed. make sure nothing is blocking the line between the two beams then check whether anything is on the lenses or if one is visibly out of alignment. if one is out of alignment, with your hand held remote in hand make small adjustments (up or down ) and test after each adjustment until it closes. when it does close, tighten the nut that holds it in position.

Dear Customer,

Due to the knocking of ps2 by ur son,it might have affected the reading lense of the ps2.so i request u to open the console.you would see another cover covering the lense.open tat too.with the help of tissue just try to wipe out the lense n jus turn on the ps2 without closing anythin to jus check whether everythin is workin..if the dvd works,then arrange back or put back everythin back to it's position..hope this would work...else try calling a service engineer.

please rate this solution if it meets ur needs else choose fixya.Thank you...

Get it back to the dealer!

The following blog outlines some repair options for a lens error:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

This could be your problem. I haven't worked on your specific model camera however the idea and construction has been basically the same in all the cameras that I've opened and fixed. Inside the lens assembly, right behind the front optic there are two magnets that are opposite each other. These magnets are there to close the lens cover when it detracts. A common problem with these small compact cameras are that they are dropped or subject to some kind of impact and the magnets come loose (there actually put in with a cheap little snap to save money) and the lens can not retract. The camera stops functioning because the lens can't find it home position, thus your left with a very expensive paper weight. So what's the solution? Well, if your handy you could get yourself a pt. 0 philips and open the camera. Be careful of the capacitor (it looks like a battery), it can remain charged for several months and depending on the condition could hurt you bad. Once the cover is removed you can remove the lens assembly and further disassemble it. Make sure that you mark with a pen the position of the lens because you will have to reassemble it exactly or the camera won't focus. once you pull the CCD pickup from the back of the lens you will see the out of place magnet. Put the magnet back, add a very small amount of Crazy Glue to it, and reassemble in reverse order. Your camera should be as good as new. Good luck!