Question about Creative Labs Zen Touch MP3 Player

3 Answers

On button light is on but unit is not working at all

I have a creative Zen touch MP3 player which has worked great for about 18 months. However I turned it on and the on button light on the side is illuminated however the unit is not working. I have tried charging it but no message appears and I have tried connecting it to the computer, but it is not recognised as being connected. Can anyone help?

Posted by Simon Gray on


3 Answers


This is ridiculous. I had the same problem and followed the steps for soap water treatment - I even used a leading brand soap! and now it won't do anything at all. To make matters worse, all of the other electrical appliances in my house stopped working as well.

Posted on Apr 27, 2007



Take your phone and put it in to soap whater for 30 seconds.Then take it out and plug in the chager and it will be good as new!

Posted on Dec 31, 2006



This happened to me and I mildly freaked out. Plug the Zen into the "mains adapter" (charger) and push the restart button with a paperclip or something like that. You won't lose your music or anything.

Posted on Dec 31, 2006

Add Your Answer


Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Creative ZEN (4GB) not turning on (battery fully charged)

I had the same problem but it powered up after I removed the cover and wiggled the battery.

I hope this helps.


May 28, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

What will I do if my CREATIVE ZEN 20G MP3 Player overhang?

Possibly not a very techical solution, but there's a tiny hole on the base, on the right. get a paperclip or something, push it into the hole and it'll turn off. charge it, possibly might need to be left for a day, then turn it back on. it will need to reload the library, but should work fine after then (this has worked for me several times, once after dropping it down a cliff...)

Mar 16, 2009 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

My crative zen moziacv lx shut down

charge is then if dat doesnt work go to zen website and get the mp3 player recover program

Feb 10, 2009 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative Zen Touch 20GB software (cd) problem

I had the same problem and downloaded the necessary software from the Creative Support site. Try and select Zen Touch

Jan 06, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Zen v plus

first make sure you have the current firmware from creative, old version the fm tunner didnt work that great!

May 28, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Argh! Problem with my Creative Labs ZEN TOUCH 20GB MP3 Player

this is a common problem try this:
smacking the player on its rhs while turning it on works.I had to smack it fairly hard though so don't be afraid!! I

Nov 11, 2007 | Creative Labs Zen Touch MP3 Player

2 Answers

Can't move new files to Zen Vision M

Download recovery tool off creative's website.

Oct 28, 2007 | Creative Labs ZEN Vision:M Digital Media...

Not finding what you are looking for?
Creative Labs Zen Touch MP3 Player Logo

Related Topics:


Ask a Question

Usually answered in minutes!

Top Creative Labs Audio Players & Recorders Experts

Brad Brown

Level 3 Expert

18666 Answers

aliasger yq

Level 2 Expert

219 Answers

Jean Sintulaire

Level 3 Expert

759 Answers

Are you a Creative Labs Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides