Dell 924 All-in-One InkJet Printer Logo
Posted on Nov 18, 2008
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Full black ink cartridge - but says there is no black ink

We have installed a new black ink cartridge and it worked for a while until my grandbaby put 2 Barbie doll shoes down in the cartridge area. After removing the shoes - which really didn't seem to be jamming anything, our black ink will not come out. It comes out if I run an alignment page, but not when just printing. Any suggestions? we like this printer but now it only prints in like a reddish/orange color even though our black ink is full. Thanks for any help you can give me!

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  • Anonymous Apr 25, 2009

    i just installed both new ink cartridges and the low ink light still flashes. How do I eliminate this light from flashing

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  • Posted on Dec 02, 2008
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Joined: Nov 26, 2008
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To run a nozzle clean, perform the following steps:

  1. Verify the All-In-One Printer 924 is powered on and connected to a computer.
  2. Verify that the paper support (input tray) has clean, plain white paper loaded.
  3. Press the Menu button.
  4. Press the Down button until Mode: Maintenance appears on the LCD screen.
  5. Press the Menu button.
    The Dell 924 Maintenance Menu appears on the LCD screen.
  6. Press the Down button until Clean Cartridges appears on the LCD screen.
  7. Press the Start button.
    The AIO 924 prints the cleaning page. This process cleans the ink cartridges and resolves many print quality issues.

Wicking the cartridges and cleaning the contacts on the back of the cartridge should be performed if the nozzle clean was performed and the quality was not satisfactory.
Wicking the Cartridge
  1. Ensure the printer is powered on.
  2. Lift the scanner unit.
  3. Open the cartridge latches and remove the cartridges from the carrier
  4. Take a clean, damp cloth and wipe the nozzle of the print cartridge from front to back

Cleaning the Contacts
  1. Turn the cartridge so that you are looking at the contacts on the back side of the cartridge
  2. Using a clean dry cloth, wipe the contacts in the direction, so that no dust or other contaminants are visible.
  3. Clean the contact inside the printer with the dry cloth used to clean the cartridge contacts.
  4. Replace the cartridges in the carrier and close the scanner unit.
  5. Print the document again.
  6. If the print quality does not improve, repeat the steps for cleaning the nozzles and contacts up to two more times as needed.
Verify the Ink Cartridges Are Installed in the Proper Slot
  1. Remove the ink cartridges from the printer.
  2. Read the label on the side of both cartridges to identify which is color and which is black.
  3. Install the black cartridge in the slot on the left and the color cartridge in the slot on the right
  4. Close the ink cartridge lids and make sure they lock in place.
I hope it helps!!!


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Related Questions:

0helpful
2answers

How to put in new ink cartridge
http://www.lexmark.com/publications/pdfs/2007/2500/v3709407_en.pdf
Page 50 has full instructions.
Read full answer
Mar 07, 2011 • Lexmark X2500 All-In-One Printer
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1answer

Printer (HP5650) has full ink cartridges.window sez almost empty
That is normal, the printer "sees" the cartridges by their serial number, so when you pop in a refilled cartridge, the printer thinks you have put in old cartridges and continue to show low ink level. When you pop in a new one, with a new serial code, the ink level will reset, showing that the cartridges are full again.
You can try this:
1. Open printer lid so cartridges move to center of carriage.
2. Lift clamp and remove black or color cartridge from the holder.
3. Place cartridge on table with copper contact strip facing you.
4. Carefully place a strip of clear plastic tape over the four contacts on the upper left corner of the cartridge.
5. Reinstall cartridge in printer and close lid. Wait until cartridge returns to parking position.
6. Open lid and remove cartridge again. Remove tape from left side and place tape over four contacts at upper right corner of cartridge.
7. Reinstall cartridge in printer and close lid. Wait until cartridge returns to parking position again.
8. Open lid again, remove cartridge, remove tape.
9. Reinstall cartridge and close lid.
Printer will now recalibrate. Once the process is complete the ink level meter should be reading full again.
Doesn't always work, but you can try.
Here are links, so you can see:
http://www.misterinkjet.com/hp56reset.htm
http://www.misterinkjet.com/hp57reset.htm

Hope that helps!
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Dec 22, 2009 • HP Hewlett Packard Deskjet 5650 InkJet...
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No cartridge the printer say. i put new cartridge in
It mean that the black cartridge is not recognised. It the black cart is original or compatible? Some printer won't recognise cartridge, if the black and colour is not same type. Try to install the black only. Is it recognised?
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May 30, 2009 • Brother MFC-3360C All-In-One InkJet...
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Lexmark printer always want a new cartridge
What you need is to reset the ink level:
1) Goto the Lexmark Solution Center application.
2) Press button Maintenance>Install a new print cartridge, follow the instruction on screen. U may then have your new full ink level. Note: u only can reset to full level, cannot customize the level by your own.
Hope this help.

YBC (/\)

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May 28, 2009 • Lexmark X2500 All-In-One Printer
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1answer

Epson NX400 works but will not print any ink on the paper
did you remember to pull the tape off the print head before you installed the new cartridge?
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May 28, 2009 • Epson Stylus NX400 InkJet Printer
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1answer

The black ink cannot be
Are you confident the new cartridge is full and in-date? Can you confirm that the old cartridge was not removed until immediately before the new cartridge was installed? Did you remove the yellow tape from the new cartridge before you installed it? Was the black cartridge change properly completed such that an ink charging cycle occurred? Have you carried out any head cleaning cycles? If not, do it. Have you done a nozzle check print? If not, do it. Any sign of black ink? Yes, but not perfect? If not, do a couple more head cleans and nozzle checks. If still not perfect, let it rest for 24 hours to disperse air bubbles. Then repeat.

If you have already done lots of head cleans with no result, and you're sure you have a good ink cartridge properly installed, then there are other things we can try - assuming other solutions haven't worked either. Report back on my queries etc.

Read full answer
Feb 10, 2009 • Epson Stylus C43SX InkJet Printer
0helpful
1answer

HP C6280 with new ink cartridges shows cartridges empty
First make sure you are placing the right
color cartridge into the right slot.
Most Printers are touchy about the
installation of ink cartridges. If the
instructions say to press the cartridge
into the slot until you hear a loud click,
that's what they mean. If at first you
don't succeed, remove the cartridge and
reinsert it into the slot again and press
on it hard till it clicks.
Then your printer should work properly.
Hope this is of some help. Bud
Read full answer
Feb 03, 2009 • HP C6280 All-in-One Printer
0helpful
2answers

Can't Print with black ink because all color ink are empty.
yes you need to install all cartridge before printing any page ...I have also this model...but u need to install all 4 cartdge. before printing any page wheather color or blacknwhite..
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Jan 08, 2009 • Office Equipment & Supplies
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Ink cartridge light keeps blinking BEWARE SPAM NUMBER 1-800-532-4187
you need to print only in black if that is all the ink you have, and also you need to remove the color cartridge as it still registers in the printer as able to be used, although it is empty or near so. Did you remove the tape over the print head fron the new ink cartridge? Do a print head alignment, or use the toolbox icon to tell the printer that you just replaced the cartridge. Some HP models chip the ink cartridges so even a refill wont register as a full tank and the printer wont print. chip needs to be reset (difficult) or just replaced with a new cartridge.
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Jul 07, 2008 • HP DeskJet 940c InkJet Printer
0helpful
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Ink Cartridge
Some of Epson's cartridges went bad that way. It may be a bad cartridge. Get a new one, pull that one out and see what happens. If it works, call Epson for a refund. They had a class action suit for that type of thing, they lost and paid off. I would think they will help you right away.
C
Read full answer
May 31, 2008 • Epson Stylus CX6400 All-In-One InkJet...
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