Question about RCA MSN TV 2 Digital Media Streamer (RM4100)

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My msntv2 won't power up. A green screen comes up and says refer to error code #131.


Posted by Edmu on


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I got the same problem a few days ago error#131 on my msntv2 unit. Tech support at msn said to start with the power on ---then push and hold (alt) and push power and release both at the same time and the power should shut off.--- Then push and release Power and Immediately push and hold down (alt.)---Then a Orange light should come on---Then release the (alt) key--- then enter 5532 5532. If that does'nt work then try starting with the power off---Then push the OK button 3 times then push 5532 5532. Mine didnt work so I dont know what happens after that. Good luck

Posted on May 03, 2012


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My MSNTV2 receiver will not connect to the modem. I have exausted all support with MSN support staff. The modem is working and I have connection to my laptop. However, everytime I try to connect with the MSNTV2 I either get "cannot connect to broadband" or "there is an IP address error." We have gone through the settings and tried everything (with msn support staff.) When you run diagnostics on the connection it give a "2" result. We have done "find connection manually" and "automatacally detect" to no result. I have a steady green and a flashing amber light at the ethernet port and we have tried to replace the cable attaching the receiver to the modem. Both the support staff member and I agree the problem is NOT the modem since it has connection and I can get online with my laptop. I believe the receiver has a malfunction, however, I do not want to look for a replacement until I feel confident there is no other option. The receivers are expensive to replace and I don't want to find one, buy it, just to find out that I still have the same problem. Also, the support staff at MSNTV aren't the brightest. I have had a few complication from them in trying to fix the problem due to the random person I get when I call. I spent hours on the phone with Verizon, our provider, to get assistance with what MSNTV told us to do (reset the modem) only to find out when I call MSN back after completing their request that I was given the wrong advise from the previous tech. I'm not convinced they know what they're doing. Either way, do you have any other advice or ideas what could be wrong? The system use to work OK, then it started to sometimes being able to connect and sometimes not (after they would do system updates on their end), to now not being able to connect at all. Anything you could give would be greatley appreciated.

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