Toner cartridge end of life message

I'm getting an "end of life black toner cartridge" message, and the printer cancels the printjob, but the printer won't let me access the replace cartridge option on the dropdown menu. Without access to the replace cartridge option, I can't get the printer to recognize a new cartridge, so it won't print at all. I've tried switching the cartridge anyway, but I can't get it to recognize the switch. I've also tried turning it off and on, pulling and replacing another cartridge, unplugging and replugging the machine, unhooking and rehooking the USB, but nothing will let me convince the printer to recognize/accept the new cartridge. Thanks for any assistance.