Turntable no longer turns

hi suzanne.
If the glass tray in your microwave doesn't turn, it may be due to a broken drive motor. Most units have a round glass turntable which has a motor driven coupler and roller guide turning the tray. To access the motor, first unplug the microwave and remove the bottom panel.

How to Repair a Microwave Tray That Will Not Turn - PartSelect

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Repairs are expensive. New microwaves are cheap. But you don't have to spend a dime on either. If your microwave turntable stopped spinning, here's an easy way to try and fix it. And all you need is some warm, soapy water and your own two hands. You don't have to be an appliance expert to troubleshoot a seemingly broken microwave turntable. You might find that all your little Zappy needs is a checkup and a good, thorough cleaning. If you follow these steps and find that your microwave still isn't turning, it probably means the motor has spun it's last spin. Then it's time to retire old Zappy. Unplug the microwave. Safety first, kids. Remove the glass tray and the circular turntable guide. Wash them both in warm, soapy water to get rid of anything stuck. Pay special attention to the rollers on your turntable guide, making sure they're able to spin freely. Clean the internal cavity. Make sure to check your microwave's center cavity to make sure it's free of movement-hindering (and gross) leftover food. Check that the drive bushing is working. Make sure that the drive bushing, the plastic mechanism in the bottom of the microwave's interior that the glass tray turns on, isn't worn out or split in two. If it is, you'll need to have it replaced. Put it back together. Put the turntable guide back into the circular groove. Place the glass tray turntable over the turntable guide and onto the drive bushing. Adjust until the drive bushing should fits perfectly into the grooves of the glass tray. Test it out. Zap a mug of water for a short bit to see if you fixed the problem. Do not run the microwave without anything in it.

Hello,

Check the turntable guide to make sure it is lined up properly and that there is no debris caught in it. You may need to re-align or clean your turntable guide.

Cleaning and realigning a turntable guide;

Remove your glass turntable cooking tray from your microwave. Gently wash with warm soapy water to remove any debris. Next remove the turntable guide and clean it in the same manner, with warm soapy water. Pay particular attention to the turntable rollers. There could be spilled food particles caught in the rollers, hindering the rollers' movement. Also, gently cleanse the internal cavity of your microwave, paying special attention to the area below the turntable.

With the internal cavity, turntable, and turntable guide completely clean and dry, return the parts to your microwave. First place the turntable guide on the bottom of the microwave. There should be a circular groove in the bottom of the microwave cavity keeping the turntable guide in place. Follow the guide with the turntable cooking tray. Carefully place the glass tray over the turntable guide and onto the drive bushing. The drive bushing should fit neatly into the grooves on the bottom of your glass cooking tray. It may take some adjusting before the tray will sit properly onto the drive bushing.

Test your microwave after this thorough cleaning and realigning in order to determine whether this has solved your problem. DO NOT run your microwave with nothing in it.

CAUTION: Your microwave oven is capable of giving you a serious electrical shock, even when it is unplugged. We strongly suggest you seek the assistance of an appliance repair technician when conducting any microwave oven repair.

Also, Examine the plastic drive bushing the turntable tray sits on. It may have become worn, or even may have split in two;

Drive bushing replacement

Inspect the plastic drive bushing located below your microwave oven's turntable tray. There may be some debris blocking the tray's range of motion. Clean away any blockage you find, and then test your microwave to see if this has cleared up the problem. DO NOT run your microwave with nothing in it.

However, if upon your inspection, you notice that the plastic drive bushing below the turntable tray is worn and/or broken, you will need to have the bushing replaced. Consult with a certified and experienced appliance repair technician. Replacing a drive bushing is a lengthy and involved process that the average layman should not perform.

Good luck.
Walesarumi

The turntable motor that turns the glass tray has become defective, the only way to fix this, is the motor must be replaced.

Hello,

Check the turntable guide to make sure it is lined up properly and that there is no debris caught in it. You may need to re-align or clean your turntable guide.

Cleaning and realigning a turntable guide;

Remove your glass turntable cooking tray from your microwave. Gently wash with warm soapy water to remove any debris. Next remove the turntable guide and clean it in the same manner, with warm soapy water. Pay particular attention to the turntable rollers. There could be spilled food particles caught in the rollers, hindering the rollers' movement. Also, gently cleanse the internal cavity of your microwave, paying special attention to the area below the turntable.

With the internal cavity, turntable, and turntable guide completely clean and dry, return the parts to your microwave. First place the turntable guide on the bottom of the microwave. There should be a circular groove in the bottom of the microwave cavity keeping the turntable guide in place. Follow the guide with the turntable cooking tray. Carefully place the glass tray over the turntable guide and onto the drive bushing. The drive bushing should fit neatly into the grooves on the bottom of your glass cooking tray. It may take some adjusting before the tray will sit properly onto the drive bushing.

Test your microwave after this thorough cleaning and realigning in order to determine whether this has solved your problem. DO NOT run your microwave with nothing in it.

CAUTION: Your microwave oven is capable of giving you a serious electrical shock, even when it is unplugged. We strongly suggest you seek the assistance of an appliance repair technician when conducting any microwave oven repair.

Also, Examine the plastic drive bushing the turntable tray sits on. It may have become worn, or even may have split in two;

Drive bushing replacement

Inspect the plastic drive bushing located below your microwave oven's turntable tray. There may be some debris blocking the tray's range of motion. Clean away any blockage you find, and then test your microwave to see if this has cleared up the problem. DO NOT run your microwave with nothing in it.

However, if upon your inspection, you notice that the plastic drive bushing below the turntable tray is worn and/or broken, you will need to have the bushing replaced. Consult with a certified and experienced appliance repair technician. Replacing a drive bushing is a lengthy and involved process that the average layman should not perform.

Good luck....

The turntable motor in the microwave oven needs to be replaced.

Check to make sure the Spindle that the plastic piece fits on is turning when the oven is on.
If the spindle turns, your problem is either the plastic wheel adapter is worn or not making proper contact with the spindle. You can replace th e adapter by going to Cuisinart.com.
If the Spindle is not turning, you can go to Cuisinart.com and find the nearest repair facility.

The turntable motor can be replaced by following these simple steps:

1. UNPLUG the microwave before servicing.
2. Locate and remove the screws around the perimeter of the bottom panel of the microwave (located UNDER the microwave bottom).
3. With the screws removed the panel will open, exposing the turntable motor. Remove the glass tray and reach inside the oven cavity and grasp the turntable spindle. Pull straight up to remove it from the motor shaft.
4. With the spindle removed, disconnect the motor connector plug and mounting screws.
5. Insert new motor and reinstall everything using the steps provided in reverse order.

If you have any questions, please let me know. I hope this helps you.

NOTE: If this microwave is mounted, this repair can be performed without uninstalling the oven.

If the microwave comes with a roller ring to rotate the glass turntable then I would recommend that it needs to be used when the microwave is operating, as the turntable rotates the food so it can be heated evenly.

I would recommend checking with your local Panasonic repairer he may have access to a new roller or even a second hand one to tide you over.

That would be the turntable coupler.
For more help from Emerson : http://www.emersonradio.com ; Get help using your appliance 1-800-898-9020 ; Get help locating a servicer or parts 1-800-695-0098.