Try holding down the play/pause button whilst pushing a paperclip into the reset hole. you should hopefully then get the choice of several options to try. If that doesn't work you could also try looking on creative american website for instructions for other players - some of these work for different models even when not specified. Good luck!
Do what denise1 said. usually the recovery mode menu comes up. to keep your music already on the player select clean-up. clean-up won't damage the music files.
Reset your GoGear with something sharp like the tip of a pen or the end of a paper clip,
if you're device isn't working properly or there's a frozen display.
Insert the sharp object into the "Reset" hole (located at the bottom of the player), and hold it there until the device turns off.
If resetting the device does nothing to restore the display, access the "Philips Device Manager" through your computer to recover the GoGear.
Click "Start" on your computer, then "Programs," "Philips Digital Audio Player," "Aria Device Manager," and then "Philips Device Manager."
This will launch the "Philips Device Manager." Make sure the GoGear is turned off completely. Connect your GoGear to your computer while holding down the "Volume Up" button.
Continue to hold the "Volume Up" button on your GoGear, until the "Philips Device Manager" recognizes the device and enters recovery mode.
Click the "Repair" button when it appears on your computer, then folow the steps to fully recover the GoGear.
Properly disconnect your GoGear from your computer and restart the device.
Recharge your device if your GoGear dies suddenly while playing.
Connect the GoGear to your computer via the supplied USB cord.
Plug one end of the USB cord into a functional, open USB port on your computer. Plug the free, smaller end of the USB cord firmly into the small USB jack on your GoGear and turn your computer on.
This will begin the charging process of your GoGear.
If recharging doesn't work, the battery may need to be replaced.
Check that your GoGear isn't in standby mode. Hold the "Power" button for two seconds to turn it back on.
hope this helps
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