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The spool service basically holds what you want to print in memory and print it while you can do other stuff..
Check you spool settings here:
Although you can control whether to use spooling or not, you'll typically want to spool documents you send to printing. Spooling documents expedites the printing process, and allows the application that sent the document to release control back to the user much fasterthis link will show you the settings you can select but the real settings will take place inside your printer properties.
Hp 1020 spooler settings, unable to find the specific one but i believe when you go into the options just follow the steps provided in the link with similar images and try selecting a different spooler option, this can indeed affect what's happening with the printer versus the systems...
First, you need to try update the latest microsoft office patch file from microsoft or you can open the MS Word, go to "HELP" menu select the update MS Word or related. Try the latest patch file first. You also can try windows update and select custom update, see their list have this problem solution or not.
Second, you need to go to HP website download latest driver for LJ1020 and suitable use on Vista.
Lastly, if still not solve the problem, you need this problem/issue to microsoft, ask their solutions.