the issue is with expired codec of your player. This is a software level issue. Two solutions:
1. set your system date to Nov. 15, 2006, then try playing it again.
2. download the codec from http://www.free-codecs.com/K_Lite_Codec_Pack_download.htm
***this should solve your issue***
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You need to install your loptops audio driver or restore it to the point where sound is audible on your loptop.To restore your os or drivers to it's original state, you need to click on ( start ). Then click on ( All Programs ). Then click on ( accessories ).Then click on ( system tools ). Then click on ( system restore ). And the last thing you'll do is to select a recently saved restore point that you think your computer was working properly before it encountered this problem. Have a nice day and i hope this could have a positive outcome.
If recently you have made any hardware or software changes eliminate that and then check how it works.
Do system Restore to a previous date when your computer was working fine to do that go to Start - all programs - accesories - system tools - system restore select a date when your computer was working fine follow the on screen steps.
if you have win vista then start-search type system restore and do the same thing.
If this doesnt helps try to uninstall and reinstall the software.
Here is a simple way to find out if it is the program that you are using or actually your computer. What I am going to do is list a link at the bottom for you to install and try and watch your movies on. This is called VLC it is a movie player with a bunch of different codec's. You can think of a codec as a way to translate the designed language of the movie into audio and video. Different movies are written in different ways and not all programs have all of the correct codecs. But anyway VLC is jammed packed full of codecs. I use it personally, never had a issue it works amazing. This is my quickest and easiest solution.
Windows 2000 or Later http://www.videolan.org/mirror-geo.php?file=vlc/0.9.8a/win32/vlc-0.9.8a-win32.exe
heres a suggestion go back to xp service pack 2. service pack is very easy to use and more compatibility than sp3. right now my 10 pc's are all xp sp2 and they have no problems about the sound.hope that helps
Depending on the OS and Drivers, DirectX version I presume 9c, check your AverMedia TV card, in other slot PCI, and reinstall drivers, if required. Should work.
but, drivers, too for the Video Card, if Nvidia? download the latest.