I have this problem also, but am still looking for a permanent solution. It appears that this is a safe mode to prevent children from messing with the unit. I don't know how I activated it or how to deactivate this mode. I have found that all functions, including DVD and VHS Tape eject work normally from the remote. Use of the remote will give you complete control until the safe mode can be deactivated.
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There are rubber belts inside that run the mechanism. They dry out and stretch. Measure the belt length in mm, then divide it by 2 and subtract 2-3mm to account for the stretch. You can order square belts on amazon
You should try unplugging the DVD player from its power source then plugging it back in. Now try to open it and if that doesn't work than you'll probraly have to take it apart to get the disk out but sometimes the DVD players can get worn out or if you have a cheaper DVD player it might just be freezing up on you. I have had these problems before. I just took the DVD player apart to get my disk and then trashed it.
Try resetting the unit. Push and hold the on/off button for 10+ seconds. --or-- Look for a reset button behind the drop down door, and gently depress it with a pen point for a couple of seconds. If this does not work, try calling Panasonic.
How to unlock a dvd player Insignia NS-H2002-U for region free Insignia NS-H2002-U With disk In the player (must be allowed region on you dvd) Press stop in the remote dvd control 2 times to have a dvd screen in your tv Press 16719 in your remote no matter what appears in the screen, at the end the region menu will appear Using down arrow go to region that you want, “0” is for region free. Press ok and enjoy it. If do not work, power of your dvd, turn on again, incert allowed dvd movie in your insignia dvd player, when start reading disk, press stop and the press setup in your remote control, set uo dvd screen appears, then press 16719 in your remote, region menu will appear and use down arrow to select your region code, zero is for all regions. Enjoy it