Question about OKI C5100n Laser Printer

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OKI C5100 printer repeated jams. Usually flashing the code of "380: paper jam" as the message.

What does the 380: paper jam indicate. I have search everywhere to find a piece of paper jammed in the machine and cannot find any. Any suggestions!

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  • amirisa66 Dec 06, 2008

    OKI C3200N Laser Printer
    Flashing light Error Msg 380: Paper Jam eventough I already removed
    the jammed paper from the drum inside.
    Pls help!!

  • andresbj Jan 29, 2009

    The printer says it jams only when i print from the main paper tray. I have removed, cleaned and relaced: toner, image drums and fuser kit. Even turned printer upside down trying to blow out any paper pieces with compressed air.

    It prints from the Manual Feed Tray with out any problem, if and only if, i remove the main paper tray completely. If the main tray is in place, it tries to feed paper but fails almost instantly.

    Any suggestions?

  • Anonymous Mar 18, 2014

    error 380 paper jam oki



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I too kept getting the front cover paper jam despite followings Oki's paper jam removal instructions and blowing out the printer with compressed air.
In my case, the paper drawer was the problem.  When you pull out the drawer there is a spring loaded piece of white plastic at the very front of the drawer.  In the center of that is a gray rubber strip.  That strip had come loose in the center and bowed out, preventing paper from exiting the paper drawer.  I manually removed the strip, clipped off a little piece from one end so that it fit back in the recessed cavity on the white plastic piece and glued it back down.
This should be applicable to all Oki c5xxx color LED printers.

Posted on Dec 02, 2008

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I've just cured the same issue.

Inspired by MCS-IT, I fed a sheet of paper into the paper path (printer over the edge of the desk) popped open the front cover and manually drew the paper through by turning the cog wheels. Voi-la (sorry French spelling not a strong point) a small piece of ripped paper was forced out!

Posted on Feb 21, 2009

  • derek75 Apr 27, 2011

    Brilliant idea. This method does work, you may have to try a few times to nudge it through. It's usually just a small piece of paper around 1" square that causes the problem.


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When clearing a paper jam, it is possible for the offending piece of paper to tear and a small piece to be left inside the machine.

If the jam occurred in the paper inlet path, it is quite possible that any paper left behind will be jammed on the lever which operates the inlet sensor. This will result in the 380: paper jam message.

If you slide the front of the printer over the edge of the desk and look up from underneath, it will be possible to see the paper entry path and the lever which operates the sensor. If there is any paper here, it should be visible and can be removed with long tweezers or needle nose pliers. Taking care not to damage the lever itself.

Unfortunately, this area is not visible from any other direction, which IMO is a design fault.

Posted on Dec 08, 2008

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You probably have already looked this up by just in case here is Okidatas instructions for clearing this jam: If you have already looked here and done this then I would suggest: -Open and close the rear cover. -Pull out and replace each of the toner cartridges. -Pull out the duplexer, ensure it is clear of jams and replace. -Pull out each of the paper trays (including the manual tray), ensure paper is installed correctly and replace. -Close the top cover. Per Okidata this has to be done last or else you will continue to see a jam error. -Try unplugging the printer and letting it set for a few minutes and retry. If that fails you might try purchasing a can of air from the computer store (about $3) and blow out the paper path to clear any paper or dust that may be blocking an optical sensor.

Posted on Dec 03, 2006

Make sure, repeat make sure, the paper path (rollers) are clear of even the smallest piece of paper. If not, the printer will continue to show the error message.

Posted on May 16, 2008

Make sure you clear the rollers of even the smallest piece of paper or it will not clear the jam.

Posted on May 16, 2008

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Posted on Jan 02, 2017

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